Job#: 3052440 Job Description: ServiceNow Platform Ops Engineer
Location: Remote (U.S.)
Role Overview
We are seeking a ServiceNow Platform Ops Engineer. This role is responsible for the administration, maintenance, and operational readiness of the ServiceNow platform. The position involves managing environments, supporting operational incidents, and ensuring the platform adheres to all security, compliance, and governance standards.
Key Responsibilities
- Administer and maintain ServiceNow production and non-production environments.
- Monitor overall platform health, performance, stability, and operational readiness.
- Manage platform configurations, system properties, plugins, integrations, and platform features.
- Conduct platform health assessments and coordinate remediation activities.
- Ensure platform adherence to security, compliance, and governance standards.
- Support platform maintenance activities, patches, hotfixes, and security updates.
- Coordinate instance cloning activities across development, QA, test, and production environments.
- Maintain environment consistency and ensure proper alignment between production and non-production instances.
- Manage upgrade preparation activities, environment validation, and post-upgrade stabilization.
- Support developer access requests, admin permissions, and environment provisioning.
- Serve as a primary point of contact for ServiceNow platform operational support.
- Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
- Review incidents, cases, problem records, change requests, and platform advisories.
- Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
- Track platform defects, PRBs, support cases, and remediation plans to closure.
- Participate in governance, change review, and architecture discussions impacting the platform.
Required Qualifications
Experience:- ServiceNow System Administration and Platform Operations.
- Platform Upgrade and Release Management.
- Incident, Problem, Change, and Knowledge Management.
- Instance Cloning and Environment Management.
- ServiceNow Integrations and Plugin Administration.
- Operational Support and Vendor Management.
- Performance Monitoring and Platform Governance.
Technical Skills:- ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer.
- Strong troubleshooting, communication, and stakeholder management skills.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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