Position OverviewWe are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users across a dynamic IT environment. This role is responsible for troubleshooting hardware and software issues, fulfilling service requests, supporting device deployments and changes, and maintaining IT asset inventory. The ideal candidate combines strong technical expertise with excellent communication skills and a commitment to delivering exceptional customer service.
Key Responsibilities- Provide end-user break/fix support by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues.
- Track, document, and communicate the status and resolution of technical incidents and service requests.
- Support installations, moves, additions, and changes (IMAC) for end-user technology environments.
- Deliver Tier 2 technical support for a variety of devices, including desktops, laptops, tablets, printers, and other peripheral equipment.
- Assist with IT asset management processes, including inventory tracking, device lifecycle management, and equipment deployment.
- Collaborate with other IT team members to ensure timely issue resolution and continuous service improvement.
- Prioritize and escalate issues appropriately to minimize business impact.
- Provide technical guidance and support to end users in a professional and customer-centric manner.
QualificationsExperience- 3+ years of experience supporting endpoint computing environments.
- Experience in the insurance industry is a plus, but not required.
Education- Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
Technical Skills & Knowledge- Strong knowledge of Microsoft Office and Windows-based environments.
- Experience with endpoint support, PC administration, and device troubleshooting.
- Understanding of IT asset management processes, methodologies, and tools.
- Familiarity with service request management and issue tracking systems.
- Knowledge of networking fundamentals and end-user computing technologies.
Professional Skills- Excellent problem-solving and troubleshooting abilities.
- Strong verbal and written communication skills.
- Ability to adapt quickly in a fast-paced environment.
- Strong collaboration and teamwork skills.
- Proactive approach to issue resolution and customer support.
- Ability to prioritize tasks, manage action plans, and handle multiple requests effectively.
- Strong knowledge-sharing and technical advising skills.
- Systems-thinking mindset with a focus on delivering practical solutions.
Additional Information- This role requires extensive interaction with end users, including support during time-sensitive or high-pressure situations.
- Successful candidates must be able to work independently after onboarding while maintaining strong collaboration with IT colleagues.
- A comprehensive training and onboarding period is provided, with most employees reaching a high level of independence within six months.
Job Type & LocationThis is a Contract to Hire position based out of Merrill, WI.
Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Merrill,WI.
Application DeadlineThis position is anticipated to close on Sep 4, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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