Apply Now

Clinical User Experience Analyst-# 26-19735

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract W2

24 Months

Remote

$80 - $90/hr

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

ITIL
IT SERVICE MANAGEMENT
CLINICAL INFORMATION SOLUTION
CIS
USER-EXPERIENCE
PROJECT MANAGEMENT
SERVICE DESK

Summary

Duration: 2+ Years

Role Overview

Client is seeking a Clinical User Experience Analyst with a strong Project Management background to support the Clinical Information System (CIS) Consolidation Project. The role sits at the intersection of clinical user experience, IT Service Management (ITIL), Service Desk optimization, and formal project management.

Key Responsibilities

Engage directly with clinicians and clinical end users across various settings to gather user-experience, workflow, and service requirements.
Lead Service Desk current-state assessments and redesign intake, triage, escalation, and resolution processes.
Design ITIL-aligned target-state processes, including Incident, Request, Problem, and Knowledge Management.
Define SLAs/OLAs and develop self-service and knowledge-base content.
Manage improvement initiatives using project charters, schedules, RAID logs, and status reporting.
Facilitate collaboration between clinicians, CIS vendors, internal IT/Service Desk teams, and project leadership.
Conduct requirements analysis, gap analysis, workshops, usability research, and stakeholder engagement.
Create and maintain process documentation, workflows, use cases, user guides, and training materials.
Build, validate, and test clinical content within the CIS

Education:

Level of education required.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

#LI-KG6

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: usts
Position Id: 26-19740
Posted 3 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Remote or Boston, Massachusetts

•

Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

•

Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

ServiceNow ITSM / ITAM / ITOM / CSM / FSM

Remote

•

Today

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location :- Remote JD:- Experience as a Technical LeadExperienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Se

Easy Apply

Contract, Third Party

$60 - $70

ServiceNow Technical Lead - ITSM / ITAM / ITOM / CSM / FSM

Remote

•

Today

ServiceNow ITSM / ITAM / ITOM / CSM / FSM Location :- Remote JD:- Experience as a Technical Lead Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution Understanding customer business requirements and convert to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for Ser

Easy Apply

Contract

Depends on Experience

Search all similar jobs

Remote jobs at U.S. Tech Solutions Inc.

Clinical User Experience Analyst-# 26-19735

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs