- Own the endpoint operating-system lifecycle for Windows and macOS, including standards, build strategy, configuration, patching, upgrades, rollback, and retirement.
- Assess OS currency, vendor supportability, hardware readiness, security exposure, application dependencies, driver compatibility, and user impact.
- Evaluate proposed OS upgrades and provide clear technical recommendations based on business requirements, device readiness, application compatibility, security risk, and vendor-support timelines.
- Develop and maintain OS upgrade plans covering discovery, readiness assessment, pilot deployment, testing, phased rollout, rollback, validation, and post-deployment support.
- Make informed technical decisions regarding OS configuration, patching, upgrade readiness, deployment sequencing, exception handling, and issue remediation within architecture, security, and change-management standards.
- Perform upgrade-readiness assessments, including hardware and driver validation, application testing, encryption, endpoint-security controls, network access, and user-impact analysis.
- Define and maintain standard endpoint builds, supported OS versions, configuration baselines, compliance policies, and upgrade success criteria.
- Use endpoint-management and automation tools to deploy OS updates, monitor adoption, identify failures, remediate issues, and report compliance.
- Create implementation plans, test evidence, change records, rollback procedures, operational documentation, knowledge articles, and stakeholder communications for OS changes.
- Coordinate OS upgrades with application owners, security, infrastructure, service management, vendors, and business stakeholders.
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