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Help Desk Technician

CALIBRE

Remote or Arizona • Today

Full-time

USD 40,000.00 - 50,000.00 per year

Help desk Technician

Trilon Group

Remote • Today

Full-time

USD 23.00 - 30.00 per hour

Help Desk Specialist

Ardent Eagle Solutions

Remote or Washington, District of Columbia • Today

Full-time

USD 26.00 - 33.00 per hour

Job Details

Skills

calibre
Help Desk
Mentorship
Customization
Network
Budget
SCA
Microsoft Windows
Operating Systems
Microsoft Outlook
Writing
Management
Supervision
Network+
Security+
DoD
Security Clearance
Technical Support
Active Directory
Service Desk
Computer Hardware

Summary

Job Description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer's computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is a fully ONSITE position that REQUIRES an active SECRET clearance. The budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

Proficient with troubleshooting all Windows Operating systems.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
High School Diploma or equivalent
Must perform well as part of a team under direct supervision.
Excellent written and verbal communications

Required Experience

Must have one of the following: Network+, A+ or Security+ Certification
Must have an active DoD Secret clearance or higher.
Previous computer technical support.
Understanding of Active Directory to unlock and reset passwords.
Proficient knowledge and understanding of Service Desk software and hardware technologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX144a4c
Position Id: 787f814e7b30af3d339cd6fd1645d673
Posted 30+ days ago

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Similar Jobs

Help Desk Specialist

Remote or Washington, District of Columbia

•

Today

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eag

Full-time

USD 26.00 - 33.00 per hour

2nd Shift Technical Helpdesk & Network Remote Support Agent II

Remote

•

Today

Job Title: Technical Helpdesk & Network Remote Support Agent II Location: Remote in US Job Type: Hourly Consultant Hours: 2nd Shift Pay: $22.01/hr Friday through Monday, 2:00 p.m. to 12:30 a.m. Eastern (10 hour shift with 30 minute unpaid lunch.) Essential Functions: Provide advanced remote technical support by diagnosing and resolving complex hardware, software, network, and connectivity issues.Troubleshoot and support Windows operating systems, Microsoft 365 applications, remote access tools,

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Help desk Technician

Remote

•

Today

Help desk Technician Department: IT Employment Type: Full Time Location: Remote- USA Compensation: $23.00 - $30.00 / hour Description Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk Technician plays a key role in making that vision real by providing frontline support and ensuring every employee can work confidently and productively in their digital workplace. As part of Trilon's Service Delivery organization, the Helpdesk Technician i

Full-time

USD 23.00 - 30.00 per hour

Helpdesk Technician I

Remote

•

6d ago

Temporary position 4-6 weeks, with opportunity to extend/become full time hireProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Bachelor's degree or vocational in IT-related courses is a plus.Minimum of completed two (2) yea

Easy Apply

Full-time

$18 - $20 /hr

Job Details

Skills

calibre
Help Desk
Mentorship
Customization
Network
Budget
SCA
Microsoft Windows
Operating Systems
Microsoft Outlook
Writing
Management
Supervision
Network+
Security+
DoD
Security Clearance
Technical Support
Active Directory
Service Desk
Computer Hardware

Summary

Proficient with troubleshooting all Windows Operating systems.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
High School Diploma or equivalent
Must perform well as part of a team under direct supervision.
Excellent written and verbal communications

Required Experience

Must have one of the following: Network+, A+ or Security+ Certification
Must have an active DoD Secret clearance or higher.
Previous computer technical support.
Understanding of Active Directory to unlock and reset passwords.
Proficient knowledge and understanding of Service Desk software and hardware technologies.

Dice Id: RTX144a4c
Position Id: 787f814e7b30af3d339cd6fd1645d673
Posted 30+ days ago

Fitment

Dice Job Match Score™

📊 Calculating match score...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Specialist

Remote or Washington, District of Columbia

•

Today

Full-time

USD 26.00 - 33.00 per hour

2nd Shift Technical Helpdesk & Network Remote Support Agent II

Remote

•

Today

Full-time

USD 22.01 per hour

Help desk Technician

Remote

•

Today

Full-time

USD 23.00 - 30.00 per hour

Helpdesk Technician I

Remote

•

6d ago

Easy Apply

Full-time

$18 - $20 /hr