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Help Desk Technician

Remote • Posted 1 hour ago • Updated 1 hour ago

Full Time

Remote

USD $40,000.00 - 50,000.00 per year

Fitment

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Job Details

Skills

calibre
Help Desk
Mentorship
Customization
Network
Budget
SCA
Microsoft Windows
Operating Systems
Microsoft Outlook
Writing
Management
Supervision
Network+
Security+
DoD
Security Clearance
Technical Support
Active Directory
Service Desk
Computer Hardware

Summary

Job Description

CALIBRE is an employee-owned mission focused solutions and digital transformation company. We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that provides on-the-job learning and mentorship. The role will serve as the initial point of contact and will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Provides technical support of hardware, systems, sub-systems and/or applications. Assists with navigating around application menus, may be required to remote into customer's computer. Troubleshoot network connectivity issues, working with remote employees on a corporate network.

This is a fully ONSITE position that REQUIRES an active SECRET clearance. The budget for this position in $40,000-50,000 per year based off the SCA wage for each area.

Required Skills

Proficient with troubleshooting all Windows Operating systems.
Ability to troubleshoot and resolve email issues, specifically MS Outlook.
Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills.
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.
High School Diploma or equivalent
Must perform well as part of a team under direct supervision.
Excellent written and verbal communications

Required Experience

Must have one of the following: Network+, A+ or Security+ Certification
Must have an active DoD Secret clearance or higher.
Previous computer technical support.
Understanding of Active Directory to unlock and reset passwords.
Proficient knowledge and understanding of Service Desk software and hardware technologies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX144a4c
Position Id: 787f814e7b30af3d339cd6fd1645d673
Posted 1 hour ago

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