We are looking for Desktop Support Technician for our client in Midland, TX.
Job Title: Desktop Support Technician
Job Location: Midland, TX
Job Type: Contract
Job Overview:
Pay Range: $19.00hr - $24.00hr
Requirement/Must Have:
- Complete GET IT training for On-Site Support Analysts.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Technical knowledge of COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support.
- Experience with hardware break/fix including audio/visual equipment, connectivity, copiers, fax, printers, scanners, and digital signage.
- Knowledge of staging PCs using SRSS and/or Autopilot.
- Ability to perform manual O/S imaging, installation, configuration, and upgrades on laptops.
Responsibilities:
- Provide second-line investigation and diagnosis after Service Desk.
- Resolve and close incidents and service requests as per procedures and allocated timelines.
- Perform hardware repair and upgrades.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are always updated until issues are resolved.
- Conduct customer satisfaction callbacks and surveys.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs and manual O/S imaging.
- Provide physical support for Network Refresh Activities.
- Manage user on/off boarding process activities by delivering new laptops and taking custody of returned units.
- Provide smart-hand support for AV rooms, network, and facilities.
- Manage e-waste processes including data wiping and clean-up.
- Coordinate and follow-up with OEM Vendors.
- Support the use of mobile devices to ensure user activation.
- Provide technical support for configuring field connectivity with VSAT.
- Maintain Teleport hardware to ensure field connectivity is in optimal condition.
- Provide hardware support for Printing Server Infrastructure including additions, changes, or removals.
- Support Data Server hardware adjustments and storage service infrastructure.
- Coordinate regular UPS system maintenance with the location facility coordinator.
- Support ePACS Server Infrastructure hardware modifications.
- Manage IT hardware disposal including inventory audits, packing, and removal in compliance with regulations.
- Support HR with the on/off-boarding process for new hires ensuring PC tracking.
Skills:
- Desktop Support.
- Hardware Repair.
- O/S Imaging.
- Troubleshooting.
- Active Directory.
- Office 365.
- VSAT.
- UPS Maintenance.
- Asset Management.
- AV Support.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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