Summary
Depending upon assignment, plans, designs, customizes, updates, develops, and maintains assigned application, technology infrastructure component(s), and related systems including large and small data processing and application systems. Works with users and troubleshoots and resolves system issues; implements system improvements and upgrades. Assignments may include software development, database administration, security administration, network and server administration, service desk management, and GIS.
Distinguished Characteristics
This is a senior journey-level position in the Information Technology Department. Incumbents in this position exercise independent judgment and discretion performing highly skilled technical computer work. It is distinguished from the Information Technology Manager in that the latter has overall responsibility for all aspects of operations including job scheduling, backup and recovery, development and documentation of operational policies and procedures, and capacity planning, monitoring, and management.
Examples of Duties
Duties may include, but are not limited to, the following:
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Assists with analyzing the growth needs of the City’s application server resources, to ensure the acquisition and timely implementation of required resources.
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Maintains expertise in City standard application server hardware, operating systems and software products.
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Participates in application server hardware and software acquisitions, installation and maintenance.
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Provides technical support for operating system, application, emulation and database software.
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Provides systems administration, database administration and technical support for the City’s systems.
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Provides the security function, system backups and data recovery processes.
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Ensures that the resolution of client assistance and service requests are achieved within previously approved performance measures and client directed service levels.
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Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.
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Assists the Information Technology Manager with hardware and software vendors for the proper acquisition, installation, operation and maintenance of City application server resources.
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Establishes and evaluates backup strategy based on application requirements.
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Performs other related duties as assigned.
Typical Qualifications
Knowledge of:
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Windows, MacOS, Linux, iOS, Android and other industry-standard operating systems.
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Standard Desktop & Server hardware and application, emulation, operating system and database software.
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Strong working knowledge of Microsoft Window Server systems.
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Microsoft Office 365 Administration.
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MySQL, Microsoft SQL Server / SSRS.
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Programming and scripting: Windows PowerShell, HTML, CSS, C#, JavaScript, PHP, SQL, or HTML5.
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Intermediate LAN/WAN/Wireless network troubleshooting.
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Redundant storage systems and backup strategies.
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Virtual Machines (Nutanix, Hyper-V, VMWare or other Hypervisors).
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Cloud Services (Azure or AWS).
Ability to:
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Diagnose application server hardware and software problems and take effective action to resolve problems in a timely manner.
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Understand emerging technology and its application to improve City services.
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Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.
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Perform system administration and database administration functions.
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Use the Internet, remote communications, and other advanced tools to increase productivity and perform job functions.
Experience
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Six years of increasingly responsible experience in the operation and administration of application server resources.
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Microsoft MCSA (365 or Azure) Microsoft Role-based Certification (Developer, Administrator, Solutions Architect, Data Scientist, DevOps Engineer, Security Engineer or Data Engineer) or equivalent is required.
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Experience with HP, Lenovo, or Dell Server Hardware installation and maintenance is highly desirable.
License or Certificate
Valid California Driver's License.
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