As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Manage the reporting of SLAs, Adherence of SLA and contractManage shift and shift planning including on call rosterManage Resource productivityEnable the team with training and developmentEnsure security complianceEnsure sufficient inventory level is managed across locationsEnsure all service request and inci