Desktop Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Technician to join their IT support team in Phoenix, AZ. This is a three-month contract position, fully onsite work.

Summary:
This position is responsible for preparing, deploying, maintaining, and recovering end-user hardware while ensuring a positive support experience for internal employees. The ideal candidate enjoys hands-on technical work, has strong organizational skills, and is comfortable working in a fast-paced onsite environment.

Key Responsibilities:
* Image and deploy new desktop and laptop workstations
* Perform workstation rebuilds and hardware refresh activities
* Package, prepare, and ship equipment for employee deployments
* Manage hardware lifecycle activities within an asset management system
* Retrieve and track devices returned by users
* Decommission hardware and remove devices from the network when required
* Assist employees during onboarding by configuring and issuing new equipment
* Troubleshoot and resolve hardware, operating system, and basic network issues
* Maintain accurate inventory records and asset documentation
* Receive shipments and restock hardware inventory as needed
* Support warehouse and hardware room operations, including inventory organization and tracking
* Participate in onsite team meetings and collaborate with IT support staff

Position Highlights:
* Contract-to-hire opportunity
* No on-call or after-hours support requirements
* Fully onsite role supporting internal employees
* Flexible work schedule available after training
* Business hours range from 6:00 AM to 4:00 PM
* Located in Phoenix, AZ

REQUIREMENTS:
* Experience with desktop imaging and PC deployment technologies
* Experience maintaining asset tracking, inventory management, or IT asset systems
* Strong knowledge of PC hardware, configuration, and troubleshooting
* Working knowledge of Windows 10 and Windows 11
* Strong organizational and documentation skills
* Ability to package and ship equipment using standard carriers such as UPS
* Ability to work independently and adapt to changing priorities
* Ability to lift and move equipment weighing up to 30 pounds
* Ability to work onsite 100% of the time

Preferred Qualifications:
* CompTIA A+ certification
* Experience with Active Directory user and device management
* Experience using Microsoft SCCM or similar endpoint management tools

Ideal Candidate Traits:
* Customer-service oriented with strong communication skills
* Detail-oriented and dependable
* Comfortable working in both technical support and inventory/warehouse environments
* Flexible and capable of handling a variety of hardware support responsibilities throughout the day

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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