Technical Support

RESPONSIBILITIES:
Kforce has a client that is seeking a Technical Support in Tempe, AZ.

Summary:
We are seeking a Technical Support Specialist to provide hands-on technical support for employees across corporate offices and jobsites. This role serves as the first point of contact for technology-related issues and is responsible for supporting end-user devices, applications, printers, scanners, networking equipment, conference room technology, and jobsite infrastructure.

Responsibilities include responding to support requests through phone, email, and ticketing systems; Troubleshooting hardware, software, and connectivity issues; Deploying new workstations; And ensuring employees have access to the tools needed to perform their jobs effectively.

Key Duties include:
* Provide technical support for Windows operating systems, Microsoft Office, antivirus software, and company applications
* Troubleshoot and resolve desktop, laptop, printer, scanner, and peripheral issues
* Set up and support printers, copier/scanners, wireless access points, routers, and internet connectivity at jobsites
* Install, configure, and maintain operating systems and standard desktop applications
* Support conference room and huddle room audio/visual technology
* Set up hardware and software for company meetings and training sessions
* Deploy and configure end-user workstations and equipment
* Escalate issues as appropriate and work within established IT support procedures and guidelines
* Maintain regular, reliable attendance and provide excellent customer service to employees at all levels of the organization

This position offers the opportunity to support a growing construction organization while working with a variety of technologies in both office and field environments.

REQUIREMENTS:
* Associate degree in Information Technology, Computer Science, or related field preferred
* Technology-related certification or equivalent technical training considered
* Minimum two years of hands-on IT support or help desk experience
* Strong customer service mindset with the ability to support users of varying technical backgrounds
* Excellent verbal and written communication skills
* Strong troubleshooting and problem-solving abilities
* Ability to diagnose and resolve technical issues efficiently
* Ability to prioritize and manage multiple support requests simultaneously
* Ability to communicate effectively with employees at all organizational levels
* Comfortable working independently and as part of a team

Preferred Certifications:
* CompTIA A+
* CompTIA Network+
* Microsoft Windows 10/11 Certifications

Technical Skills:
* Windows 10 and Windows 11 administration and support
* Operating system installation, imaging, and configuration
* Desktop and laptop hardware troubleshooting and repair
* Printer, copier/scanner, and peripheral support
* TCP/IP networking fundamentals and network troubleshooting
* Wireless networking, routers, and access point configuration
* Microsoft Office and general software application support
* Basic audio/visual support for conference rooms and training events
* Experience working with ticketing systems and end-user support environments

Additional Requirements:
* Ability to lift and move equipment up to 20 pounds
* Comfortable working in office and construction jobsite environments
* Valid driver's license and reliable transportation preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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