ERP Techno-Functional Consultant

Key responsibilities

• Ability to learn application landscape and understand end-to-end business processes.
• Able to work effectively with business users, translate business requirements into technical requirements, and explain technical solutions in business terms.
• The role should be business-facing and require excellent communication skills.
• Focus on production support, reduce ticket volume, identify root causes, and drive permanent solutions.
• Participate in functional and technical design discussions and help shape solution direction.
• Validate development work delivered by implementation partners to ensure it meets business requirements.
• Translate functional requirements into clear functional specifications, user stories, acceptance criteria, and technical specifications for developers.
• Perform root cause analysis for recurring issues and drive permanent fixes through problem management.
• Lead testing activities, including SIT, UAT, and regression testing, etc.
• Support and lead enhancement initiatives through the full SDLC, from requirements gathering through deployment and hypercare.
• Build application knowledge, documentation, and business process expertise over time.
• A grocery and food background would be highly preferred given our environment.

Required skills and qualifications

• Bachelor's degree in Computer Science, Information Systems, Business or a related field, or equivalent experience.
• Candidates with strong experience in ERP such as Oracle, JDE, JDA, or similar retail ERP/WMS solutions
• GOLD experience is a strong plus but not mandatory.
• Strong retail domain knowledge: merchandising, procurement, replenishment, warehouse and store inventory.
• Strong SQL skills on Oracle; ability to read and debug PL/SQL. & Java
• Working knowledge of Unix/Linux, shell scripts and batch scheduling tools.
• Experience with system integrations (EDI, flat files, XML, web services).
• Solid grasp of SDLC and testing practice, in Agile and Waterfall delivery.
• Experience with ITIL incident, problem and change management and a ticketing tool such as Jira.
• Excellent written documentation skills: requirements, specifications, test cases and SOPs.