Hello,
Greetings.!
This is Hima from Appridat Solutions LLC. I was reviewing your resume online and would like to talk to you regarding an exciting opportunity for Business Analysis Lead HR Knowledge at Montreal CA. We have with one of Appridat Solutions LLC premier clients.. Lead F
Business Analysis Lead HR Knowledge
Montreal CA
Duration: 12 months
Bridge the current and future states and create developer-ready BRDs, FRDs, user stories, process flows and acceptance criteria.
HR process and journey analysis, requirements engineering, BRD/FRD development, content and data requirements, conversational design, backlog management, traceability, SIT/UAT and stakeholder facilitation.
In this role, you will bridge the current and future states by leading discovery, process and journey analysis and producing BRDs and FRDs that enable AI developers and platform teams to design, build, test and deploy the target employee-service experience and Adobe Experience Manager-enabled solution.
Responsibilities:
Current-State Discovery
Lead workshops to document HR content sources, owners, consumers, variants, dependencies, duplication, gaps and lifecycle status.
Map employee journeys, search and navigation behavior, escalation paths, repositories, endpoints, interfaces and systems of record.
Support disposition decisions covering migration, consolidation, linking, archiving, approved exceptions and retirement.
Future-State Requirements
Define business requirements for information architecture, taxonomy, metadata, authoring, publishing, reuse, localization and lifecycle controls.
Draft BRDs and FRDs for the client s employee-service experience, including conversational AI, search, browse, guided journeys, personalization, case escalation, integrations, analytics and accessibility.
Document personas, user stories, process flows, business rules, content and data requirements, non-functional requirements and dependencies.
Delivery and Validation
Convert requirements into prioritized backlog items and developer-ready acceptance criteria, including edge cases, fallback and escalation behavior.
Maintain requirements traceability through solution design, prototypes, build, SIT, UAT, migration and release.
Define pilot scenarios and measures for findability, trusted answers, self-service, reuse, ownership and endpoint retirement.
Qualifications we seek in you!
Minimum Qualifications
7+ years of business analysis, product ownership, service design or transformation experience.
Expertise producing BRDs, FRDs, user stories, use cases, process maps, journey maps, data mappings, interface requirements and acceptance criteria.
Strong facilitation, stakeholder management, backlog prioritization, requirements traceability, UAT planning and defect-triage skills.
Working understanding of AI and RAG, enterprise search, APIs, content management and analytics.
HR Solutioning Experience Requirement
Experience leading requirements for HR portals, HR knowledge management, employee self-service, virtual assistants, HR case management or HR shared-services transformation.
Knowledge of HR policy ownership, population eligibility, regional variation, localization, accessibility, content review and expiry.
Experience defining when an HR interaction should return knowledge, launch a guided journey, initiate a transaction, create or escalate a case, or route to human support.
Preferred Qualifications/ Skills
Experience with Adobe Experience Manager and enterprise HR employee-service experiences, such as AskHR-style portals, conversational assistants, knowledge search and guided HR journeys; exposure to ServiceNow HRSD, Workday, SuccessFactors or comparable HR platforms is preferred.
Familiarity with conversational design, RAG evaluation, search relevance and content-migration requirements.
CBAP, PMI-PBA, CSPO, PSPO or equivalent practical experience.
