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IT End User Support Analyst

Mactac North America

Moosic, Pennsylvania • Today

Full-time

IT Support Analyst ( end user support )

IT Associates, Inc.

Remote or Hybrid in Nashville, Tennessee • Today

Easy Apply

Full-time

65,000 - 75,000

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

IT Business Support Analyst Data Migration & Platform Consolidation | Remote (W-2 Only)

Prudent Technologies and Consulting

Remote • Today

Easy Apply

Contract

Depends on Experience

IT Onsite Technician

Hemmersbach GmbH & Co. KG

Swiftwater, Pennsylvania • Today

Full-time

IT Support Specialist

Kforce Technology Staffing

Pittston, Pennsylvania • Today

Contract

$25 - $27 hourly

Director, IT Operations

Instacart

Remote or San Francisco, California • Today

Full-time

USD 215,000.00 - 227,000.00 per year

IT Store Support

iSphere

Remote • 3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 24d ago

Full-time

60000 - 70000

IT Project Manager - Infrastructure

Precision System Design Inc.

Remote or Hybrid in Cleveland, Ohio • Today

Easy Apply

Contract

DOE

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 24d ago

Full-time

105000 - 110,000

Lead Technology Risk Analyst (IT Audit) - remote

Stryker

Remote or Dallas, Texas • Today

Full-time

USD 77,700.00 - 129,500.00 per year

IT Support Specialist II

COG Research Foundation, LLC

Remote • 11d ago

Full-time

31 - 44

IT Customer Support - Entry

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 64,248.00 - 84,336.00 per year

IT System Admin-Journey / Non-Permanent

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 7,508.00 - 10,098.00 per month

Radiology IT Support Engineer

NTT DATA Americas, Inc

Remote • 13d ago

Easy Apply

Contract

$55 - $66.66

Sr. IT Project & Program Manager, Asset Management

Pinterest, Inc.

Remote or San Francisco, California • Today

Full-time

USD 110,494.00 - 227,486.00 per year

Director IT - Financial Transformation

Thermo Fisher Scientific

Remote or Allentown, Pennsylvania • Today

Full-time

IT Manager - Log Management Services

Enterprise Holdings

Remote or St. Louis, Missouri • 28d ago

Full-time

IT Project Manager

DNI Delaware Nation Industries

Remote • Today

Full-time

USD 135,000.00 - 145,000.00 per year

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

IT Systems Engineer II

Thumbtack

Remote • Today

Full-time

USD 145,400.00 - 188,100.00 per year

IT Director, Payroll and Time & Attendance Technology

Stanley Black and Decker

Remote or Charlotte, North Carolina • Today

Full-time

USD 134,300.00 - 231,700.00 per year

IT Director

Robert Half

Remote or Eden Prairie, Minnesota • Today

Easy Apply

Full-time

Technology Services Manager (IT Policy & Planning - Manager)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 109,512.00 - 147,246.00 per year

Lead/Senior IT Desktop Technician - Client Services

On-Demand Group

Remote • 6d ago

Easy Apply

Contract

Depends on Experience

IT Admin - Service Desk

ASM Research

Remote • Today

Full-time

Senior IT Security Specialist

General Dynamics

Remote • Today

Full-time

USD 126,862.00 - 137,269.00 per year

IT Senior Program Manager

Allegion

Remote or Indiana • Today

Full-time

USD 2,000.00 per week

Job Details

Skills

Technical Support
Microsoft Office
Licensing
IT Infrastructure
Service Desk
Laptop
Tablet
Intellectual Property
IP
Mobile Devices
Media
Telecommunications
Documentation
Computer Hardware
Research
Backup
Recovery
LAN
Application Development
Information Technology
Profit And Loss
Computer Science
Management Information Systems
Remote Support
Microsoft
MTA
Microsoft Certified Professional
Microsoft Windows
Operating Systems
Organizational Skills
Management
Writing
Inventory
Law

Technical Support
Microsoft Office
Licensing
IT Infrastructure
Service Desk
Laptop
Tablet
Intellectual Property
IP
Mobile Devices
Media
Telecommunications
Documentation
Computer Hardware
Research
Backup
Recovery
LAN
Application Development
Information Technology
Profit And Loss
Computer Science
Management Information Systems
Remote Support
Microsoft
MTA
Microsoft Certified Professional
Microsoft Windows
Operating Systems
Organizational Skills
Management
Writing
Inventory
Law

Summary

Position Summary

The End User Support Analyst's primary objective is the management and support of the company's desktop software and hardware assets (pc, laptop, tablets and other IP based mobile devices). In addition to the overall management of the systems OS, this role will also perform patches and upgrades to desktop software (client based only), general support of basic Microsoft Office 365 functions and features, administer desktop licensing and security. This role is highly collaborative with the other functions of IT and is part of the IT Infrastructure and Operations Team.

Key Responsibilities

Managing and executing solutions for inbound tickets and requests through IT ServiceDesk
Diagnosing and resolving desktop problems regarding OS and desktop application configurations including required patches and software incompatibilities.
Installing and configuring component hardware on pc's, laptops, tablets and other IP based mobile devices.
Providing media and telecom support for conferencing and display monitors.
Defining and ensure conformance to established desktop policies, procedures, and standards.
Managing the organization and documentation of computer related assets within MACtac including non-deployed hardware.
Researching and recommend next generation desktop solutions, standards and policies to determine those which best meet company needs
Managing and documents backup/restore procedures of desktop files.
Collaborating with LAN, Applications Development, and Business Services Management IT Departments on cross functional issues and requests.

Scope

Decision Impact: Organization

Department Responsibility: Information Technology

Budgetary (P&L) Responsibility: No

Direct Reports: No

Physical Requirements: Individual will be required to work in both plant and office environments. Eye and foot protection is mandatory when working in plant environment. Requires physical movement such as bending and lifting up to 40lbs.

Management Responsibilities Level: Individual Contributor

Reports to: Director of Infrastructure & Operations

Location: Scranton, PA

Travel: 10%

Selection Criteria

Requires minimum B.S. in Computer Science, MIS or related field
1-3 years of hands-on experience in desktop support for medium to large company.
Additional Microsoft certifications preferred (MTA, MCSA)

Working knowledge of Windows operating systems.
Organizational skills and ability to manage multiple tasks with limited oversight.
Ability to work weekend and nights as required.
Ability to analyze relationships among several parts of problem or situation and thoroughly break down complex problems into manageable parts.
Ability to accomplish monthly objectives and address current opportunities.
Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Disclaimers

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.

Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184819
Position Id: 770e8b7d91cfddb59e43ce47671a3645
Posted 2 days ago

Fitment

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Job Details

Skills

Technical Support
Microsoft Office
Licensing
IT Infrastructure
Service Desk
Laptop
Tablet
Intellectual Property
IP
Mobile Devices
Media
Telecommunications
Documentation
Computer Hardware
Research
Backup
Recovery
LAN
Application Development
Information Technology
Profit And Loss
Computer Science
Management Information Systems
Remote Support
Microsoft
MTA
Microsoft Certified Professional
Microsoft Windows
Operating Systems
Organizational Skills
Management
Writing
Inventory
Law

Technical Support
Microsoft Office
Licensing
IT Infrastructure
Service Desk
Laptop
Tablet
Intellectual Property
IP
Mobile Devices
Media
Telecommunications
Documentation
Computer Hardware
Research
Backup
Recovery
LAN
Application Development
Information Technology
Profit And Loss
Computer Science
Management Information Systems
Remote Support
Microsoft
MTA
Microsoft Certified Professional
Microsoft Windows
Operating Systems
Organizational Skills
Management
Writing
Inventory
Law

Summary

Managing and executing solutions for inbound tickets and requests through IT ServiceDesk
Diagnosing and resolving desktop problems regarding OS and desktop application configurations including required patches and software incompatibilities.
Installing and configuring component hardware on pc's, laptops, tablets and other IP based mobile devices.
Providing media and telecom support for conferencing and display monitors.
Defining and ensure conformance to established desktop policies, procedures, and standards.
Managing the organization and documentation of computer related assets within MACtac including non-deployed hardware.
Researching and recommend next generation desktop solutions, standards and policies to determine those which best meet company needs
Managing and documents backup/restore procedures of desktop files.
Collaborating with LAN, Applications Development, and Business Services Management IT Departments on cross functional issues and requests.

Scope

Decision Impact: Organization

Department Responsibility: Information Technology

Budgetary (P&L) Responsibility: No

Direct Reports: No

Physical Requirements: Individual will be required to work in both plant and office environments. Eye and foot protection is mandatory when working in plant environment. Requires physical movement such as bending and lifting up to 40lbs.

Management Responsibilities Level: Individual Contributor

Reports to: Director of Infrastructure & Operations

Location: Scranton, PA

Travel: 10%

Selection Criteria

Requires minimum B.S. in Computer Science, MIS or related field
1-3 years of hands-on experience in desktop support for medium to large company.
Additional Microsoft certifications preferred (MTA, MCSA)

Working knowledge of Windows operating systems.
Organizational skills and ability to manage multiple tasks with limited oversight.
Ability to work weekend and nights as required.
Ability to analyze relationships among several parts of problem or situation and thoroughly break down complex problems into manageable parts.
Ability to accomplish monthly objectives and address current opportunities.
Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Disclaimers

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

It is the policy of Mactac that all employees are employed at the will of Mactac for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.

Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

Dice Id: 80184819
Position Id: 770e8b7d91cfddb59e43ce47671a3645
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Onsite Technician

Swiftwater, Pennsylvania

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Full-time

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•

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USD 45,290.00 - 65,358.00 per year

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