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IT Systems and Technical Manager

CDW Amplified Services

Morgan Hill, California • Today

Contract

Depends on Experience

IT Systems Manager

University of Washington

Remote or Seattle, Washington • Today

Full-time

USD 78,348.00 per year

Manager, IT Assurance and Compliance-Quality Systems

ICU Medical, Inc.

Remote • Today

Full-time

Manager, Systems Engineering

Littelfuse, Inc.

Milpitas, California • 19d ago

Full-time

USD 147,500.00 - 228,560.00 per year

Systems Engineering Manager - Autonomy Behavior

General Motors

Sunnyvale, California • Today

Full-time

USD 189,300.00 - 290,000.00 per year

Systems Engineering Manager, AV Platform Software

General Motors

Sunnyvale, California • Today

Full-time

USD 189,300.00 - 290,700.00 per year

Enterprise Planning Systems & Analytics Manager

Driscoll Strawberry Associates, Inc.

Watsonville, California • Today

Full-time

USD 107,000.00 - 140,000.00 per year

MSAD Systems Engineer V - Test Manager

Voyager Technologies, Inc.

Remote or Folsom, California • Today

Full-time

USD 153,615.00 - 199,400.00 per year

Systems Engineer V - PE - Team Manager

Voyager Technologies, Inc.

Remote or Folsom, California • Today

Full-time

USD 153,615.00 - 199,400.00 per year

Senior Manager, Systems Engineering

Vanta

Remote • Today

Full-time

USD 210,000.00 - 247,000.00 per year

Systems Engineering, Integration and Test Manager

Pacific Defense

Sunnyvale, California • Today

Full-time

Engineering Manager II, AI Systems

Root Inc.

Remote • Today

Full-time

USD 188,000.00 - 259,710.00 per year

Engineering Manager, AI for Member Systems - Page Construction | Ranking Models

Netflix, Inc.

Remote • Today

Full-time

USD 523,000.00 - 920,000.00 per year

Engineering Program Manager, Customer Systems Platform Services

Apple, Inc.

Sunnyvale, California • 3d ago

Full-time

Engineering Manager, Platform Systems - AIMS Engineering

Netflix, Inc.

Remote • Today

Full-time

USD 523,000.00 - 920,000.00 per year

Job Details

Skills

Mentorship
Asset Management
Documentation
IT Operations
Technical Support
Microsoft Office
Microsoft Azure
Help Desk
Service Delivery
KPI
Continuous Improvement
IT Infrastructure
System Administration
Leadership
Communication
Stakeholder Management
ITIL
Cloud Computing
SaaS
Identity Management
Management
Process Improvement
Operational Excellence
Service Management
Microsoft
IT Service Management
DICE

Summary

IT Systems & Technical Manager
Sacramento, CA

CDW is seeking an experienced IT Systems & Technical Manager to lead IT operations, infrastructure, technical support, and service delivery for a multi-site organization. This is a hands-on leadership role responsible for managing IT staff, overseeing vendors, driving operational excellence, and ensuring a high level of service across the business.

Responsibilities

Lead and mentor IT support, systems, and infrastructure teams.
Oversee Help Desk operations, ticket management, escalations, SLAs, KPIs, and user satisfaction metrics.
Manage day-to-day IT operations, including systems maintenance, upgrades, asset management, and support services.
Drive process improvements, automation, documentation, and service delivery excellence.
Partner with business stakeholders and vendors to ensure reliable, secure, and effective technology services.
Serve as the escalation point for complex technical and operational issues.

Required Qualifications

5-10+ years of experience in IT Operations, Systems Administration, Infrastructure, or Technical Support.
2-5+ years of experience managing IT support, help desk, or infrastructure teams.
Strong background supporting and administering Microsoft 365, Azure, and Entra ID environments.
Experience owning Help Desk operations, service delivery metrics, SLAs, KPIs, and continuous improvement initiatives.
Proven ability to manage vendors, service providers, and escalated technical issues.
Strong understanding of IT infrastructure, endpoint management, system administration, and support operations.
Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

ITIL and/or ITSM experience.
Experience with cloud technologies, SaaS platforms, identity and access management, and endpoint management.
Experience supporting hybrid and distributed workforces.
Background in process improvement, operational excellence, and service management.

Travel
Up to 50% travel to various organizational locations, including Sacramento and Irvine.
If you have a strong Microsoft infrastructure background, experience leading support and infrastructure teams, and a passion for delivering exceptional IT services, we'd like to hear from you.

#dice

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: infogrup
Position Id: 23334
Posted 5 hours ago

Fitment

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Job Details

Skills

Mentorship
Asset Management
Documentation
IT Operations
Technical Support
Microsoft Office
Microsoft Azure
Help Desk
Service Delivery
KPI
Continuous Improvement
IT Infrastructure
System Administration
Leadership
Communication
Stakeholder Management
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DICE

Summary

Lead and mentor IT support, systems, and infrastructure teams.
Oversee Help Desk operations, ticket management, escalations, SLAs, KPIs, and user satisfaction metrics.
Manage day-to-day IT operations, including systems maintenance, upgrades, asset management, and support services.
Drive process improvements, automation, documentation, and service delivery excellence.
Partner with business stakeholders and vendors to ensure reliable, secure, and effective technology services.
Serve as the escalation point for complex technical and operational issues.

Required Qualifications

5-10+ years of experience in IT Operations, Systems Administration, Infrastructure, or Technical Support.
2-5+ years of experience managing IT support, help desk, or infrastructure teams.
Strong background supporting and administering Microsoft 365, Azure, and Entra ID environments.
Experience owning Help Desk operations, service delivery metrics, SLAs, KPIs, and continuous improvement initiatives.
Proven ability to manage vendors, service providers, and escalated technical issues.
Strong understanding of IT infrastructure, endpoint management, system administration, and support operations.
Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications

ITIL and/or ITSM experience.
Experience with cloud technologies, SaaS platforms, identity and access management, and endpoint management.
Experience supporting hybrid and distributed workforces.
Background in process improvement, operational excellence, and service management.

Dice Id: infogrup
Position Id: 23334
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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