Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job DescriptionAs a technical lead and manager of the DevOps/DevSecOps team, you will be responsible for leading the team in building and scaling the AI cloud infrastructure and developer platform. As our platform and teams grow fast, the infrastructure team is tasked with designing and operating reliable and resilient foundational services as well as frameworks that allow our product to scale seamlessly and our engineering teams to build customer facing features very rapidly.
- Lead, grow, and mentor a team of DevOps/DevSecOps engineers, and build a culture of technical excellence, ownership, and continuous improvement.
- Own the design and evolution of Moveworks' build, release, and deployment systems, including CI/CD pipelines, artifact management, progressive delivery, and rollbacks, with a focus on speed, reliability, and developer experience.
- Drive infrastructure-as-code and GitOps practices across our cloud environments (Terraform, Helm, Argo CD, or similar) so that infrastructure changes are repeatable, reviewable, and auditable
- Build security into the software development lifecycle: SAST/DAST/SCA scanning, container and image scanning, policy-as-code guardrails, etc.
- Partner with the security team on vulnerability management, cloud security posture, IAM and least-privilege access, secrets management, and incident response
- Co-own on-call, incident management, and postmortem practices for the systems the team runs with other Infra leads.
- Run project management for the team: turn ambiguous requests into scoped projects with clear milestones, owners, and success criteria; maintain the roadmap; manage cross-team dependencies and risks; and communicate status to stakeholders and leadership.
- Set the vision, strategy, and multi-quarter roadmap for DevOps/DevSecOps, aligned with company goals for product, engineering, security, and compliance.
Qualifications- Hands-on technical leader with a strong sense of ownership who drives complex platform and security initiatives from conception through delivery and measurement.
- 2+ years of experience managing a team of 6+ engineer.
- 6+ years of hands-on experience in DevOps, SRE, platform, infrastructure, or security engineering
- Deep experience with CI/CD systems (GitHub Actions, Jenkins, Buildkite, GitLab CI, or similar) and release engineering at scale.
- Strong experience with Kubernetes, containers/Docker, and cloud infrastructure on AWS/Google Cloud Platform/Azure Hands-on experience with infrastructure-as-code (Terraform, Pulumi, CloudFormation) and configuration management.
- Practical knowledge of application and cloud security: secure SDLC, vulnerability management, IAM, network security, and secrets management (Vault, AWS Secrets Manager, or similar).
- Proven project management skills with planning and delivering multi-quarter, cross-team projects.
- Proficiency in at least one of Python/Golang/Bash Experience with observability tooling (Prometheus, Grafana, Datadog, OpenTelemetry, or similar).
- Excellent verbal and written communication skills, with the ability to influence all levels of the organization and explain security and platform tradeoffs in terms of business value.
- Desire to operate at the speed of a startup inside a global enterprise platform, with a high degree of ownership.
- BS+ in computer science or a related field, or equivalent practical experience.
- A high level of curiosity about engineering outside your immediate discipline and a strong desire to keep learning.
- Experience supporting SOC 2, ISO 27001, or FedRAMP audits, especially automating compliance controls, is a plus.
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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