Apply Now

DevOps Engineer

San Jose, CA, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

24 Months

On-site

$60 - $65/hr

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Summary

Payrate: $60.00 - $65.00/hr.

Summary:
We are seeking a highly skilled professional to support Company’s merchant integration cases end-to-end, drive issue resolution with cross-functional teams, and build/optimize internal tools and platforms that enhance integration support efficiency and quality. This role combines technical troubleshooting, incident/case management, and engineering to automate and scale support workflows.

Responsibilities

Manage merchant integration support cases, including intake, triage, tracking, escalation, and closure, ensuring timely and high-quality resolution.
Troubleshoot Company’s integration issues across APIs, webhooks, SDKs, payment flows, and merchant onboarding scenarios; identify root causes and provide actionable guidance.
Collaborate with Engineering, Product, Operations, Risk/Compliance, and external stakeholders to coordinate resolution plans and drive outcomes.
Build and enhance internal support tools, dashboards, and automation for case routing, log/trace analysis, monitoring, data extraction, and integration diagnostics.
Improve support processes and documentation, including playbooks, runbooks, FAQs, and integration best practices for both internal and external audiences.
Monitor system/integration health signals and merchant feedback to proactively identify recurring issues, reduce time-to-resolution, and improve merchant experience.
Provide insights and report on case trends, SLA performance, and systemic gaps; propose and implement continuous improvements.
Explore and apply AI/automation to improve support efficiency and quality.

Qualifications

5 years of professional experience in technical support, DevOps support, solutions engineering, or a similar role; experience in fintech/payments is strongly preferred.
Familiarity with mainstream merchant support workflows and platforms/tools such as ticketing/case management, knowledge base systems, monitoring/alerting tools.
Strong troubleshooting fundamentals and understanding of software development lifecycle (SDLC) and release processes.
Coding ability in at least one language: Python or Java (able to read/write scripts or services for automation and tooling).
Excellent cross-team communication skills; able to translate business needs into technical actions and align stakeholders on priorities.
Strong ownership mindset: proactive, independent, and able to drive issues to resolution in ambiguous situations.
Interest in AI and automation; experience applying AI/ML or LLM-based tools in support/operations workflows is a strong plus.

Skills

Hands-on experience supporting payment gateway integrations, REST APIs, OAuth/authentication, idempotency, webhook event delivery, and callback handling.
Familiarity with observability and diagnostics (logs, metrics, traces), and basic understanding of distributed systems.
Experience with CI/CD pipelines, version control (Git), and environment management.

Pay Transparency: The typical base pay for this role across the U.S. is: $60.00 - $65.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting  .
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our .

#AditiConsulting
# 26 - 05635

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111892
Position Id: 26-05635
Posted 3 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior AWS DevOps Engineer

Milpitas, California

•

Today

Onsite in Milpitas, CA | Profitable, Series C FinTech Startup - AWS, Terraform, Docker, Kubernetes, Active Directory This Jobot Job is hosted by: Sierra Johnson Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $155,000 - $165,000 per year A bit about us: We're a mission-driven fintech company building technology that helps millions of workers access the money they've already earned - when they need it most. Our platform integrates with emplo

Full-time

USD 155,000.00 - 165,000.00 per year

Senior AWS DevOps Engineer

Milpitas, California

•

Today

Onsite in Milpitas, CA | Profitable, Series C FinTech Startup - AWS, Terraform, Docker, Kubernetes, Active Directory This Jobot Job is hosted by: Caitlyn Hardy Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $155,000 - $165,000 per year A bit about us: We're a mission-driven fintech company building technology that helps millions of workers access the money they've already earned - when they need it most. Our platform integrates with employ

Full-time

USD 155,000.00 - 165,000.00 per year

Sr DevOps Engineer

San Jose, California

•

Today

Adobe's mission is to change the world through digital experiences. Adobe is maker of best-in-class applications for creative professionals, such as Photoshop, Lightroom, and Illustrator, or perhaps one thinks of PDF, which changed the face of how documents are created, published, and shared. Adobe Products are also used widely by enterprises to power their web sites and create many of the digital experiences that one enjoy every day through multiple devices. Search and Discovery platform enable

Full-time

USD 139,000.00 per year

Principal DevOps Engineer - Azure

San Jose, California

•

Today

Company Overview TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join o

Full-time

Search all similar jobs

More jobs at Aditi Consulting in San Jose, CA