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Help Desk Analyst ~ Local to Ohio

Data Systems Integration Group

Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

Help Desk Analyst (Remote)

GSK Solutions Inc.

Remote • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

D&T Help Desk Analyst

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

Help Desk Analyst

CAI

New Jersey • Today

Full-time

USD 28.00 - 32.00 per hour

Help Desk Analyst

SpikeIT Global Solutions

Trenton, New Jersey • Today

Full-time

Help Desk Analyst - Trenton, NJ

Strategic Technology Institute Inc

Trenton, New Jersey • Today

Full-time

NC-803591 EHR Helpdesk Analyst 1st Shift

MVP Consulting Plus

Remote or North Carolina • Today

Full-time

Helpdesk - $21-22hr Onsite Camden NJ 1 yr Contract $21/hr Second and Swing Shift

Yoh - A Day & Zimmerman Company

Camden, New Jersey • Today

Easy Apply

Full-time

$21 per hour

Technical Help Desk Associate

APN Consulting Inc

Remote • 2d ago

Easy Apply

Third Party, Contract

$21

Manager, Yardi Help Desk (Remote-US)

Welltower

Remote • Today

Full-time

L1 Tech Support - Helpdesk

Kforce Technology Staffing

Remote or Atlanta, Georgia • Today

Contract

$19 - $19 hourly

L1 Tech Support, Helpdesk

Kforce Technology Staffing

Remote or Atlanta, Georgia • Today

Contract

$19 - $19 hourly

Help Desk Technician - On Site

YMCA

Westfield, New Jersey • Today

Full-time

USD 25.00 - 30.00 per hour

IT Specialist / Helpdesk Technician - Remote

Connection

Remote • Today

Full-time

Help Desk Support/Help Desk Specialist I (Remote)

Kforce Technology Staffing

Remote or Tucson, Arizona • Today

Contract

$17 - $25 hourly

Help Desk Coordinator II

RealPage Inc.

Remote or South Carolina • Today

Full-time

USD 17.84 - 30.43 per hour

Help Desk Specialist

Ardent Eagle Solutions

Remote or Washington, District of Columbia • Today

Full-time

USD 26.00 - 33.00 per hour

Help Desk Field Technician

Cayuse Holdings

Edison, New Jersey • Today

Full-time

USD 40.00 - 50.00 per hour

Help Desk Field Technician

Cayuse Holdings, LLC

Edison, New Jersey • Today

Full-time

USD 40.00 - 50.00 per hour

Help Desk Manager- Mt. Laurel- Second Shift

Wachter

Mount Laurel Township, New Jersey • Today

Full-time

Sr. Help Desk Support Technician

ID Logistics

Delanco, New Jersey • Today

Full-time

USD 65,000.00 - 68,000.00 per year

Help desk Technician

Trilon Group

Remote • Today

Full-time

USD 23.00 - 30.00 per hour

2nd Shift Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.01 per hour

Helpdesk Team Manager

Synergy Business Innovation & Solutions Inc

Remote • Today

Full-time

USD 100,000.00 - 110,000.00 per year

Director of Campus Technology | Help Desk, Networking (Cisco), & Systems Administration | Onsite at Bergen Community College

Ellucian Company L.P.

Paramus, New Jersey • Today

Full-time

Service Desk Analyst

Randstad Digital

Remote or Arlington, Virginia • Today

Full-time

USD16 - USD16

Senior IT Help Desk Administrator

Holtec International

Camden, New Jersey • Today

Full-time

USD 75,000.00 per year

Desktop Support Manager/Help Desk Manager- 100% Remote

InfoPeople Corp

Remote • 9d ago

Easy Apply

Full-time

Depends on Experience

Clinical Service Desk-Helpdesk-REMOTE-US

NTT DATA Americas, Inc

Remote • 22d ago

Easy Apply

Contract

$20 - $25

Job Details

Skills

Help Desk

Summary

Client Name: State of OHIO - DCY - Help Desk Analyst 1/ HDA1 (808942)

Role: Help Desk Analyst

Remote

Interviews via Teams

No New Submittals After: 08/12/2026

The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide childserving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms.

Core Responsibilities

Provide Tier 1 help desk support to childserving providers and county staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to childserving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

Analyze payment processing errors and recommend corrective actions.
Review systemrelated and nonsystemrelated processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

Assist in developing training materials and deliver training sessions for state and county staff and childserving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

Serve as a liaison with County Departments of Job and Family Services (CDJFS), childserving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.

Skill Matrix:

Skills	Required / Desired	Required Years	Candidate Years of experience
• Prior experience working in a human services, customer service, or administrative support role.	Required
• Some familiarity with state or county human services programs (e.g., childcare, children services).	Required
• Experience using electronic documentation or case management systems	Required
• Strong written and verbal communication skills.	Required
• Strong organizational skills and ability to manage multiple tasks or deadlines	Required
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Fingerprint background checks are a requirement. Does your candidate understand and agree?
Where is your candidate currently located? City, State

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10371930
Position Id: Help Desk
Posted 10 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Manoj Kumar

Recruiter @ Data Systems Integration Group

View Profile

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D&T Help Desk Analyst

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Job Title: D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion) Work Schedule Monday - Friday 7:00 AM - 4:00 PM CST Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.

Easy Apply

Contract

Help Desk Analyst (Remote)

Remote

•

3d ago

Job Title Help Desk Analyst (Remote) Location Trenton, NJ Duration 6 Months Pay Rate $20/hr on W2 all inclusive Interview Type iLinc Web Cam Interview Only Note Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivale

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Help Desk

Summary

Client Name: State of OHIO - DCY - Help Desk Analyst 1/ HDA1 (808942)

Role: Help Desk Analyst

Remote

Interviews via Teams

No New Submittals After: 08/12/2026

Core Responsibilities

Provide Tier 1 help desk support to childserving providers and county staff via phone, email, web inquiries, and live chat.
Assist users with system navigation, payment processing questions, known system issues, and reporting potential defects.
Support development and implementation of provider agreements, ensuring compliance with established policies, rules, and business procedures.
Validate user identity, set up secure passcodes, and establish access agreements to childserving portals following security protocols.
Notify providers of approval or denial of Provider Agreements and document outcomes.

Program & System Analysis

Analyze payment processing errors and recommend corrective actions.
Review systemrelated and nonsystemrelated processes to identify opportunities for improved efficiency and effectiveness.
Provide user feedback to support system enhancements and issue resolution.
Develop written correspondence to address inquiries from state and county staff and providers.

Training & Documentation

Assist in developing training materials and deliver training sessions for state and county staff and childserving providers.
Create and maintain system documentation, procedures, and user guidance materials.
Support users in understanding system requirements, processes, and best practices.

Program Consultation & Collaboration

Serve as a liaison with County Departments of Job and Family Services (CDJFS), childserving program staff, state agencies, and community providers.
Stay current on program policy changes and ensure system support aligns with updated requirements.
Develop evaluation criteria and participate in assessing program effectiveness.
Contribute program expertise to discussions on system improvements and policy implementation.

Additional Responsibilities

Attend staff meetings, trainings, conferences, and public events to support DCY program initiatives.
Prepare reports, maintain logs and records, and produce correspondence and documentation.
Travel as needed for meetings, trainings, and program support activities.

Skill Matrix:

Skills	Required / Desired	Required Years	Candidate Years of experience
• Prior experience working in a human services, customer service, or administrative support role.	Required
• Some familiarity with state or county human services programs (e.g., childcare, children services).	Required
• Experience using electronic documentation or case management systems	Required
• Strong written and verbal communication skills.	Required
• Strong organizational skills and ability to manage multiple tasks or deadlines	Required
Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
Fingerprint background checks are a requirement. Does your candidate understand and agree?
Where is your candidate currently located? City, State

Dice Id: 10371930
Position Id: Help Desk
Posted 10 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Manoj Kumar

Recruiter @ Data Systems Integration Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Manager, Yardi Help Desk (Remote-US)

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Help Desk Analyst (Remote)

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3d ago

Easy Apply

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