Oracle HCM HelpDesk Consultant

Job Title - Oracle HCM HelpDesk Functional Consultant

Location: REMOTE

Length: 6+ months

Interview: Video 

Travel - Once in 5 months 

This is a federal client position.

Overview:

We are seeking an Oracle HCM Help Desk Functional Consultant to provide tier 2/3 functional support for the organization's Oracle Cloud HCM environment. This role serves as a key point of contact for resolving end-user issues, troubleshooting configuration problems, and supporting ongoing HCM operations across modules such as Core HR, Payroll, Benefits, Absence Management, and Talent Management. 

Key Responsibilities:

·       Serve as the functional escalation point for Oracle HCM Cloud help desk tickets, triaging and resolving issues related to Core HR, Payroll, Benefits, Absence, Compensation, and/or Talent modules

·       Troubleshoot and resolve configuration, workflow, and data issues within Oracle HCM Cloud

·       Partner with technical teams on integration, security, and reporting-related issues (OTBI, BI Publisher)

·       Document root cause analysis and resolution steps in the ticketing system (ServiceNow, Remedy, or similar)

·       Support system testing during quarterly Oracle patch/release cycles and regression testing

·       Create and maintain knowledge base articles and standard operating procedures for common issues

·       Collaborate with HRIS, Payroll, and IT teams to identify recurring issues and recommend process/config improvements

·       Assist with user access/security role troubleshooting within Oracle HCM

·       Provide occasional end-user training or job aids as needed

 Required Qualifications:

·       3+ years of hands-on functional experience supporting Oracle HCM Cloud (Fusion)

·       Strong knowledge of at least 2 of the following: Core HR, Payroll, Absence Management, Benefits, Compensation, Talent Management

·       Experience working help desk/ticketing queues in a production support capacity

·       Familiarity with Oracle HCM security roles and self-service configurations

·       Working knowledge of OTBI/BI Publisher reporting a plus

·       Strong communication skills; ability to work directly with end users and translate technical issues into functional terms

·       Experience supporting Oracle quarterly release testing cycles

 Preferred Qualifications:

·       Oracle HCM Cloud certification(s)

·       Prior experience in a shared services or corporate HR/IT support environment

·       ServiceNow or similar ITSM tool experience

·       Experience in [industry vertical, e.g., Financial Services, Healthcare, etc.]