Product Owner Clienteling / Retail Platform

Hello

PFA

Position :Product Owner Clienteling / Retail Platform

Client: TCS
Location: New Jersey
Duration: 6+ Months
Role: Product Owner
Work Arrangement: Hybrid / Onsite as per client requirement

Job Description

We are looking for an experienced Product Owner with strong Retail and Clienteling platform experience. The candidate will work closely with business stakeholders, retail teams, technology teams, and clients to define product vision, manage the backlog, and deliver clienteling solutions that improve customer engagement and store associate productivity.

Responsibilities

• Own and manage the product backlog for retail clienteling applications.
• Work with business stakeholders and retail teams to gather and prioritize requirements.
• Define user stories, acceptance criteria, and functional requirements.
• Partner with UX, engineering, QA, architecture, and business teams to deliver product features.
• Understand Clienteling platforms and retail customer engagement processes.
• Support features related to customer profiles, customer preferences, recommendations, product discovery, associate tools, customer engagement, and personalized selling.
• Prioritize features based on business value, customer experience, and retail priorities.
• Conduct backlog grooming, sprint planning, sprint reviews, and product demos.
• Work closely with stakeholders to clarify requirements and resolve dependencies.
• Track product roadmap, releases, and delivery milestones.
• Collaborate with business and technology teams in an Agile/Scrum environment.
• Communicate product status, risks, issues, and priorities to stakeholders.

Required Skills

• 7+ years of experience as a Product Owner / Product Manager / Business Analyst.
• Strong Retail domain experience.
• Hands-on experience with Clienteling / Retail Clienteling platforms.
• Strong understanding of customer engagement and personalized retail experiences.
• Experience creating user stories and acceptance criteria.
• Strong backlog management and prioritization experience.
• Experience with Agile/Scrum methodologies.
• Excellent stakeholder management and communication skills.
• Experience working with JIRA and Confluence.

Preferred Retail Experience

• Clienteling
• Store Associate Applications
• Customer 360
• Customer Loyalty
• Personalized Recommendations
• Omnichannel Retail
• E-commerce
• POS
• CRM
• Product Catalog
• Order Management