Description
We are looking for an SAP Public Cloud Support specialist to provide finance-focused application support for business users. This Long-term Contract position will manage incoming support requests, work directly with stakeholders to clarify issues, and help deliver timely solutions in a collaborative environment. The ideal candidate brings strong finance process knowledge, hands-on experience with SAP Public Cloud, and the communication skills needed to guide users through issue resolution.
Responsibilities:
Manage assigned finance support requests and investigate issues to provide accurate, timely resolutions.
Coordinate with business stakeholders to gather details, clarify problems, and schedule discussions when direct follow-up is needed.
Support SAP Public Cloud finance-related processes by identifying configuration or process issues and recommending practical solutions.
Document findings, resolution steps, and key updates to maintain clear support records and knowledge sharing.
Partner with functional teams to interpret business needs and translate them into effective system support outcomes.
Monitor ticket progress to ensure service expectations are met and unresolved items are escalated appropriately.
Travel as needed for onsite meetings or collaboration sessions, including up to two visits when required.
Requirements
5+ years of experience in finance support, systems support, or related functional roles.
2+ years of hands-on experience working with SAP Public Cloud.
Strong verbal and written communication skills with the ability to work effectively with business users.
Experience handling support tickets, troubleshooting issues, and coordinating issue resolution activities.
Familiarity with business requirements documentation and configuration management practices.
Ability to travel for onsite engagement up to two times as needed.
Experience with technical and platform-related concepts such as client-side scripting, API development, or Salesforce development is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04160-0013480965
- Posted 22 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.