Stefanini Group is looking for a Deskside Technician I for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!The Local IT Specialist provides onsite technical support for the Nashville office, partnering with the Information Technology team to deliver exceptional support for staff and local technology operations. Responsibilities include end-user support, endpoint deployment and maintenance, conference room technologies, telecommunications, office infrastructure, and other technology initiatives as needed. This role delivers a high level of customer service in a fast-paced environment, supporting laptops, desktops, mobile devices, and other workplace technologies for office-based staff both onsite and remotely.Support local technology operations to improve reliability, security, and the overall end-user experience.Provide guidance to users on IT-supported services, software, and standard technology solutions.Assist in preparing and deploying laptops for staff, including configuration and imaging of laptopsSupport a variety of operating systems and applicationsAssist with hardware and software asset tracking and inventory managementCoordinate the repair and maintenance of office printers and computing equipment with outside vendorsAssist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.Communicate proactively with end users as well as with local, regional, and global support teams with regard to the status of their issueMaintain configurations of all notebook and desktop computer systems according to established requirementsAssist with the documentation and updating technology related instructions/procedures/knowledge articles as requiredProvide support for conference room technology, Zoom Rooms, and hybrid meetings to ensure a seamless collaboration experience.Troubleshoot video conference and telecommunications systemsMaintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunitiesSupport local, regional, and global IT projects, including technology deployments, office initiatives, and hardware refreshes.Assist with general office projects as necessary.
Local IT Specialists are:Team players. They help team members achieve more when they"re around. They are not afraid to pitch in whenever needed and proactively help their colleagues.Professional. They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company. Organized. They thrive in a highly organized environment where they can create and improve processesService focused. Impressing both our internal and external clients is a priority. Our office IT group thrives on first rate customer service.Hands on. They enjoy picking up tools to make and fix things. Whether it's troubleshooting a laptop, deploying new hardware, or supporting conference room technology, they do what's needed to keep the office running smoothly.
Focuses on excellent customer service and needs of the entire Nashville user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience, and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all information as personal and confidential
Ability to work independently, exercising good judgment, as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures/standards
Requirements:
Bachelor"s degree preferred
2 years experience in a similar role
Strong knowledge of MAC OS and Windows 11
Experience troubleshooting Windows 11, MAC OS, Microsoft 365 applications, web browsers, and VPN/network connectivity.
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Basic skills in the following areas:
PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Excellent customer service skills
Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
Strong organizational skills
Ability to multi-task and manage tasks with varying priorities
Good judgment and problem-solving skills
Proactive with a drive for customer satisfaction
Ability to lift and carry objects, such as equipment and furniture; basic tool use
#LI-MA1 #LI-ONSITE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10106616
- Position Id: 64628
- Posted 30+ days ago
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