Search Jobs | Dice.com

266 results (13 new)

Group by company

Director of User Services, Information Technology

Lipscomb University

Nashville, Tennessee • Today

Full-time

Director, IT Enterprise Architecture

Tractor Supply

Brentwood, Tennessee • Today

Full-time

Principal Eng, IT Infrastructure Network

Tractor Supply

Brentwood, Tennessee • Today

Full-time

Vice President - IT

Multivision Inc-IL

Hybrid in Nashville, Tennessee • 6d ago

Easy Apply

Full-time, Third Party

Depends on Experience

IT Infrastructure Associate

Hankook Tire America Corporation

Nashville, Tennessee • Today

Full-time

IT Infrastructure Intern

LP Building Products

Nashville, Tennessee • Today

Full-time

Director, Data and Technology

Gardner Resources Consulting, LLC

Remote • 20d ago

Easy Apply

Contract

Depends on Experience

Director, IT Operations

Instacart

Remote or San Francisco, California • Today

Full-time

USD 215,000.00 - 227,000.00 per year

IT Business Analyst

Compunnel Inc.

Nashville, Tennessee • Today

Easy Apply

Contract

DOE

Team Lead, IT Database Administration

Tractor Supply

Brentwood, Tennessee • Today

Full-time

IT Specialist

Marmon Holdings Inc

Mt. Juliet, Tennessee • Today

Full-time

IT Director

Robert Half

Remote or Eden Prairie, Minnesota • Today

Easy Apply

Full-time

IT Blue Yonder Engineer

Apex Systems

Nashville, Tennessee • Today

Easy Apply

Full-time

$65 - $75 per hour

IT Project Test Lead

Apex Systems

Nashville, Tennessee • Today

Easy Apply

Full-time

$55 - $65 per hour

IT Support Specialist II - Healthcare

Proven IT

Franklin, Tennessee • Today

Full-time

USD 50,000.00 - 60,000.00 per year

Manager, IT Data Integration

Tractor Supply

Brentwood, Tennessee • Today

Full-time

Technology Services Manager (IT Policy & Planning - Manager)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 109,512.00 - 147,246.00 per year

Director of IT Systems - Sales & Marketing

System One

Remote • 10d ago

Easy Apply

Full-time

Depends on Experience

Lead/Senior IT Desktop Technician - Client Services

On-Demand Group

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Sr. IT Project Manager - Remote

Dexter Technologies

Remote • 4d ago

Easy Apply

Full-time

Depends on Experience

Field IT Engineer (Tennessee, Kentucky & Indiana)

Republic Services, Inc.

Remote or Tennessee • Today

Full-time

Field IT Engineer (Utah & Colorado)

Republic Services, Inc.

Remote or Utah • Today

Full-time

USD 68,200.00 - 93,700.00 per year

IT Project Manager

Convene Inc.

Remote • 10d ago

Easy Apply

Contract, Third Party

$80 - $90

IT Infrastructure & Operations Manager (IT Policy & Planning - Senior Manager)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 115,008.00 - 154,656.00 per year

Field IT Engineer (Texas & Louisiana)

Republic Services, Inc.

Remote or Los Angeles, Texas • Today

Full-time

IT Project Manager

Stefanini

Remote or Cuyahoga Falls, Ohio • Today

Easy Apply

Contract

$60 - $65 /hr

IT Support Specialist II

COG Research Foundation, LLC

Remote • 11d ago

Full-time

31 - 44

IT Project Manager - Infrastructure

Precision System Design Inc.

Remote or Hybrid in Cleveland, Ohio • Today

Easy Apply

Contract

DOE

IT Software Asset Management Analyst (ITSAM)

Mindlance

Remote • 4d ago

Easy Apply

Contract

$62 - $64

Sr. IT Project Manager

Dexter Technologies

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Information Technology
Software Licensing
Mobile Device Management
Google Cloud
Google Cloud Platform
Security Controls
Data Loss Prevention
DLP
Risk Management
Collaboration
Google Chrome
Help Desk
Service Level
Mentorship
Continuous Improvement
ROOT
SLA
Knowledge Management
Standard Operating Procedure
Tier 1
Access Control
Provisioning
SSO
Multi-factor Authentication
Cyber Security
Auditing
Regulatory Compliance
Technical Support
Identity Management
Privacy
Management
Enterprise Resource Planning
Workflow
Workday
PeopleSoft
Policy Administration
Google Drive
Directory Services
Authentication
SAML
OAuth
Active Directory
IT Service Management
ITIL
Routing
Logistics
Service Desk
Leadership
Soft Skills
Team Leadership
Vendor Management
Communication

Information Technology
Software Licensing
Mobile Device Management
Google Cloud
Google Cloud Platform
Security Controls
Data Loss Prevention
DLP
Risk Management
Collaboration
Google Chrome
Help Desk
Service Level
Mentorship
Continuous Improvement
ROOT
SLA
Knowledge Management
Standard Operating Procedure
Tier 1
Access Control
Provisioning
SSO
Multi-factor Authentication
Cyber Security
Auditing
Regulatory Compliance
Technical Support
Identity Management
Privacy
Management
Enterprise Resource Planning
Workflow
Workday
PeopleSoft
Policy Administration
Google Drive
Directory Services
Authentication
SAML
OAuth
Active Directory
IT Service Management
ITIL
Routing
Logistics
Service Desk
Leadership
Soft Skills
Team Leadership
Vendor Management
Communication

Summary

The Director of User Services leads Lipscomb's central IT user services and support operations, overseeing the Help Desk, Tier One support, Identity and Access Management (IAM), and enterprise-level software licensing. Serving as the primary Google Workspace for Education Administrator, this role ensures reliable technology services for faculty, staff, and students while maintaining front-line triage and efficient service routing across all institutional systems.

Key Responsibilities

Google Workspace for Education Administration

Serve as the primary enterprise Google Workspace for Education administrator, managing domain settings, licenses, Organizational Units (OUs), delegated accounts, Google Groups, and mobile device management across student and employee domains.
Manage Google Cloud Directory Sync (GCDS) with Active Directory for users, groups, and contacts.
Evaluate and roll out new Google Workspace features, integrations, and third-party applications.
Collaborate with the Lipscomb Cyber Security Team to maintain, configure, and enforce platform security controls, Data Loss Prevention (DLP) policies, and third-party app integrations in alignment with institutional risk management guidelines.
Collaborate with the Lipscomb Tech Support Team on policy and permission changes for Google Chrome Device Management.

Help Desk Operations & Front-Line Support

Direct daily operations of the Help Desk and User Support teams, establishing service level agreements (SLAs), escalation protocols, and quality standards.
Mentor and evaluate support staff, fostering a service-oriented culture focused on user satisfaction and continuous improvement.
Analyze ticketing trends to identify recurring technical issues, implement root-cause solutions, and optimize support workflows to maintain SLA standards.
Guide the User Services Team in handling front-line support and ticket intake for all campus technologies, ensuring accurate triage and prompt routing to specialized teams.
Lead the User Services Team in developing knowledge management protocols and standard operating procedures to maximize Tier 1 resolution during peak campus periods (e.g., start of term).

Identity & Access Management (IAM) & Compliance (Hybrid AD / Entra Environment)

Provide strategic guidance to the IAM Administrator to orchestrate automated account provisioning, role transitions, role-based access controls, and de-provisioning tied to Student Information System (SIS) and HR lifecycle events.
Provide oversight for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policy changes and enforcement.
Partner with Lipscomb Cyber Security to conduct access audits, enforce least-privilege principles, and guarantee compliance with organizational security standards.
Ensure all user support operations and access management practices strictly comply with FERPA standards and institutional privacy policies.

Qualifications & Core Competencies

Experience: 5+ years of IT experience in a small team environment, managing support operations or IAM functions. Experience in an educational setting is preferred.
Technical Expertise: Hands-on experience administering Google Workspace is required. Prior experience with higher ed IAM/ERP/SIS workflows (e.g., Workday, Anthology, Banner, FACTS, PeopleSoft) is strongly preferred. Knowledge or experience working with Varonis policy management with Google Drive will be beneficial.
Identity Architecture: Solid understanding of IAM frameworks, directory services, and federated authentication systems (SAML, OAuth) in a hybrid Active Directory and Entra ID environment.
Service Desk Leadership: Strong understanding of ITSM/ITIL frameworks, ticket routing logistics, and service desk metrics.
Leadership & Soft Skills: Exceptional team leadership, vendor management, and cross-departmental communication skills, with a track record of navigating academic, administrative, and student environments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184711
Position Id: 1533cc637a3fdde260532a808d0338bc
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

AFT Staff, IT System Administrator

Washington

•

Today

About The College Whatcom Community College (WCC) is a public associate and applied baccalaureate degree granting institution with an accomplished faculty and staff who serve 7,604 students annually on its beautiful 72-acre campus in Bellingham, Washington. Whatcom offers transfer degrees, applied baccalaureate degrees, professional and technical training programs, basic education, job skills, and community and continuing education classes. Programs and courses are offered through in-person, hyb

Full-time

USD 79,066.00 - 79,066.00 per year

Security Engineer

Remote

•

Today

Join the Sleep Fitness Movement At Eight Sleep, we're on a mission to fuel human potential through optimal sleep. As the world's first sleep fitness company, we're redefining what it means to be well-rested and building the most advanced hardware, software, and AI technology to make it possible. Our products power peak mental, physical, and emotional performance by transforming every night of sleep into a personalized, data-driven recovery experience. We are trusted by high performers, professi

Full-time

Active Directory Administrator

No location provided

•

Today

Client First Technologies (CFT) currently is seeking an Active Directory Administrator who specializes in electronic classroom technical support. The Active Directory Administrator is responsible for ensuring student training infrastructure is functional and available, as well as managing user accounts in Active Directory, and assisting customers overcome technical challenges through monitoring and performance management. The Active Directory Administrator identifies problem areas and opportunit

Full-time

Web and Cloud Systems Administrator

California

•

Today

Job Summary Under the general supervision of the Associate Director of Digital Solutions, the Web and Cloud Systems Administrator helps shape and advance the university's web and cloud strategy. The incumbent partners with business and IT leaders to understand solution requirements, architect system designs, and lead solution development to achieve strategic outcomes. The Web and Cloud Systems Administrator independently identifies, analyzes, and develops solutions to complex technical requireme

Full-time

USD 7,284.00 per month

Job Details

Skills

Information Technology
Software Licensing
Mobile Device Management
Google Cloud
Google Cloud Platform
Security Controls
Data Loss Prevention
DLP
Risk Management
Collaboration
Google Chrome
Help Desk
Service Level
Mentorship
Continuous Improvement
ROOT
SLA
Knowledge Management
Standard Operating Procedure
Tier 1
Access Control
Provisioning
SSO
Multi-factor Authentication
Cyber Security
Auditing
Regulatory Compliance
Technical Support
Identity Management
Privacy
Management
Enterprise Resource Planning
Workflow
Workday
PeopleSoft
Policy Administration
Google Drive
Directory Services
Authentication
SAML
OAuth
Active Directory
IT Service Management
ITIL
Routing
Logistics
Service Desk
Leadership
Soft Skills
Team Leadership
Vendor Management
Communication

Information Technology
Software Licensing
Mobile Device Management
Google Cloud
Google Cloud Platform
Security Controls
Data Loss Prevention
DLP
Risk Management
Collaboration
Google Chrome
Help Desk
Service Level
Mentorship
Continuous Improvement
ROOT
SLA
Knowledge Management
Standard Operating Procedure
Tier 1
Access Control
Provisioning
SSO
Multi-factor Authentication
Cyber Security
Auditing
Regulatory Compliance
Technical Support
Identity Management
Privacy
Management
Enterprise Resource Planning
Workflow
Workday
PeopleSoft
Policy Administration
Google Drive
Directory Services
Authentication
SAML
OAuth
Active Directory
IT Service Management
ITIL
Routing
Logistics
Service Desk
Leadership
Soft Skills
Team Leadership
Vendor Management
Communication

Summary

Serve as the primary enterprise Google Workspace for Education administrator, managing domain settings, licenses, Organizational Units (OUs), delegated accounts, Google Groups, and mobile device management across student and employee domains.
Manage Google Cloud Directory Sync (GCDS) with Active Directory for users, groups, and contacts.
Evaluate and roll out new Google Workspace features, integrations, and third-party applications.
Collaborate with the Lipscomb Cyber Security Team to maintain, configure, and enforce platform security controls, Data Loss Prevention (DLP) policies, and third-party app integrations in alignment with institutional risk management guidelines.
Collaborate with the Lipscomb Tech Support Team on policy and permission changes for Google Chrome Device Management.

Help Desk Operations & Front-Line Support

Direct daily operations of the Help Desk and User Support teams, establishing service level agreements (SLAs), escalation protocols, and quality standards.
Mentor and evaluate support staff, fostering a service-oriented culture focused on user satisfaction and continuous improvement.
Analyze ticketing trends to identify recurring technical issues, implement root-cause solutions, and optimize support workflows to maintain SLA standards.
Guide the User Services Team in handling front-line support and ticket intake for all campus technologies, ensuring accurate triage and prompt routing to specialized teams.
Lead the User Services Team in developing knowledge management protocols and standard operating procedures to maximize Tier 1 resolution during peak campus periods (e.g., start of term).

Identity & Access Management (IAM) & Compliance (Hybrid AD / Entra Environment)

Provide strategic guidance to the IAM Administrator to orchestrate automated account provisioning, role transitions, role-based access controls, and de-provisioning tied to Student Information System (SIS) and HR lifecycle events.
Provide oversight for Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policy changes and enforcement.
Partner with Lipscomb Cyber Security to conduct access audits, enforce least-privilege principles, and guarantee compliance with organizational security standards.
Ensure all user support operations and access management practices strictly comply with FERPA standards and institutional privacy policies.

Qualifications & Core Competencies

Experience: 5+ years of IT experience in a small team environment, managing support operations or IAM functions. Experience in an educational setting is preferred.
Technical Expertise: Hands-on experience administering Google Workspace is required. Prior experience with higher ed IAM/ERP/SIS workflows (e.g., Workday, Anthology, Banner, FACTS, PeopleSoft) is strongly preferred. Knowledge or experience working with Varonis policy management with Google Drive will be beneficial.
Identity Architecture: Solid understanding of IAM frameworks, directory services, and federated authentication systems (SAML, OAuth) in a hybrid Active Directory and Entra ID environment.
Service Desk Leadership: Strong understanding of ITSM/ITIL frameworks, ticket routing logistics, and service desk metrics.
Leadership & Soft Skills: Exceptional team leadership, vendor management, and cross-departmental communication skills, with a track record of navigating academic, administrative, and student environments.

Dice Id: 80184711
Position Id: 1533cc637a3fdde260532a808d0338bc
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

AFT Staff, IT System Administrator

Washington

•

Today

Full-time

USD 79,066.00 - 79,066.00 per year

Security Engineer

Remote

•

Today

Full-time

Active Directory Administrator

No location provided

•

Today

Full-time

Web and Cloud Systems Administrator

California

•

Today

Full-time

USD 7,284.00 per month