Job DescriptionRole: Google Cloud Platform (Google Cloud Platform) L3 Support EngineerLocation: Tennessee
Experience: 6-10 Years
Role SummaryProvide Level 3 support for Google Cloud Platform environments, ensuring platform stability, incident resolution, operational excellence, and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities.
Key Responsibilities Resolve complex Google Cloud Platform infrastructure and platform incidents.
Perform root cause analysis and implement permanent fixes.
Support transition, knowledge transfer, and operational readiness activities.
Manage platform availability, reliability, and performance optimization.
Collaborate with customer and delivery teams on escalations and service improvements.
Support cloud-native security controls and vulnerability remediation coordination where applicable.
Required Technical Skills Google Cloud Platform (Google Cloud Platform)
Compute Engine
Kubernetes /GKE
Cloud Networking and IAM
Monitoring, Logging, and Incident Management
Preferred Skills
Terraform / Infrastructure as Code
Cloud Operations Suite (Stackdriver)
CI/CD pipelines
Scripting (Python/Bash)
Understanding of cloud-native security solutions and security best practices
Certifications- Google Professional Cloud Architect (Preferred)
- Google Professional Cloud DevOps Engineer (Preferred)
Key Competencies Strong troubleshooting and analytical skills
Customer-facing communication
Production support and operations experience
Documentation and knowledge management
Ability to work in a managed services support environment
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