Job#: 3055953 Job Description: Technical Infrastructure Program Manager II
Location: Nashville, Tennessee (Onsite)
Role Overview
The Technical Infrastructure Program Manager owns the end-to-end lifecycle of complex, cross-functional infrastructure programs. This role operates both tactically and strategically, driving day-to-day program execution while defining the program mission and multi-year roadmaps. The position involves leading collaboration across engineering, operations, vendors, finance, field IT, and security teams to deliver scalable and reliable infrastructure.
Key Responsibilities
- Own the full lifecycle of complex, multi-site, multi-million-dollar infrastructure programs, including defining the mission, scope, success criteria, and multi-year roadmap.
- Drive program strategy in ambiguous environments, building the decision framework, stakeholder map, and execution plan where no playbook exists.
- Balance short-term execution against long-term direction, managing scope, risk, and cost trade-offs.
- Coordinate multi-vendor field deployments and remediation across global sites, managing procurement mechanics, supply-chain constraints, and site-readiness dependencies.
- Manage third-party contractor labor models, access requirements, and vendor performance.
- Own and present program status, risks, and selections to leadership through narratives, reports, and business reviews.
- Identify and mitigate execution, safety, compliance, and financial risks, maintaining a risk register and driving resolution plans.
- Act as the primary interface between engineering, operations, vendors, finance, security, and senior leadership, building consensus and driving alignment.
- Streamline processes to create predictable, repeatable paths and drive concurrent-delivery improvements.
Required Qualifications
- Experience managing complex, multi-million-dollar infrastructure or technology programs in an operations environment.
- Demonstrated ability to write clearly for executives.
- Ability to define scope, build consensus, and drive decisions in ambiguous situations where no playbook exists.
- Proven experience working across engineering, operations, vendors, and finance to influence without direct authority.
Preferred Qualifications
- Experience owning multi-year strategic roadmaps, not just the execution of defined scope.
- Knowledge of power, electrical, and cooling infrastructure (UPS, PDU, ATS, HVAC).
- Data center, fulfillment center, or logistics infrastructure experience.
- Experience with third-party vendor/contractor program management and field deployment models.
- Experience mentoring or developing other program managers.
A Day in the Life
Your day starts by reviewing program health dashboards and overnight ticket trends to spot risks and opportunities. You lead morning syncs with engineers and field partners to align on milestones, unblock deliverables, and escalate risks. Midday, you work with vendors and partner teams on deployment schedules, RFQs, or supply-chain constraints. Afternoons involve deep dives on program metrics or preparing executive updates for business reviews and narratives. You close by refining roadmap progress, intake priorities, or mentoring peers on scaling programs.
About the Team
The Data Center Infrastructure Engineering (DCIE) team designs, standardizes, and sustains scalable, cost-effective, and resilient IT infrastructure for fulfillment and logistics operations worldwide. The team enables technology solutions by delivering high-performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on-premises hardware operations. Through automation, predictive data assessment, and proactive maintenance, the team drives operational excellence, minimizes downtime, and scales infrastructure to support rapid growth.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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