Position: Site Manager - Datacenter Operations
Location: New Lebanon, Indiana & Louisiana
Duration: Perm Placement
Pay Range: $190-210K salary
Job ID: 177976
Job Overview: The Site Manager - Datacenter Operations will oversee the day-to-day operations of a datacenter, leading a team of 50+ staff (including full-time employees and contractors) and scaling the team significantly by 2026. This role requires strong leadership, operational rigor, and expertise in scaling teams and infrastructure. The successful candidate will ensure the datacenter operates efficiently, reliably, and securely while meeting or exceeding service level agreements (SLAs).
Responsibilities: - Hire, develop, and manage cross-functional operations teams, including Facility Managers, Operations Technicians, and Logistics Specialists across multiple sites.
- Establish appropriate staffing levels and organizational structure to meet current and future business demands through headcount forecasting, resource allocation, and succession planning.
- Own 24x7 operational accountability, ensuring uptime, reliability, security, and availability meet or exceed SLAs.
- Oversee incident and change management processes and act as an escalation point for critical incidents.
- Ensure effective management of ticket queues, work prioritization, shift scheduling, and on-call rotations across facility, operations, and logistics teams.
- Drive operational KPIs and metrics, including uptime, MTTR, MTBF, inventory accuracy, capacity utilization, and cost efficiency.
- Lead post-incident reviews with root cause analysis and implement corrective actions.
- Collaborate cross-functionally with Engineering, Program Management, Supply Chain, Construction, and Product teams to align priorities and deliver business objectives.
- Champion process improvements, automation initiatives, safety programs, and environmental sustainability.
- Lead change management and implement new processes, technologies, and operational models at scale.
Qualifications: - Bachelor's degree in Engineering, Business, or Operations Management (or equivalent experience).
- 5+ years in datacenter operations, mission-critical facilities, or IT infrastructure with 2+ years managing teams of 10+ employees.
- Proven track record managing 24x7 operations with demonstrated success meeting or exceeding availability and reliability SLAs.
- Deep understanding of datacenter infrastructure, including power distribution, cooling systems, server hardware, networking, and facility management.
- Preferred: 8+ years in datacenter operations with 4+ years managing large teams (10+ employees).
- Experience at hyperscale providers or Tier III/IV facilities managing 50MW+ campuses.
- Experience with incident management, change management, vendor management, and operational excellence frameworks.
- Excellent communication and executive presentation skills with the ability to influence senior leadership and cross-functional stakeholders.
- Data-driven decision maker with strong analytical skills; demonstrated ability to build, scale, and develop high-performing teams in fast-paced environments.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $190K - $210K
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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