Job Title: AI Enablement Specialist I-III, Senior
PS Job Title: AI Enablement Specialist I-III, Seniorr
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
***The primary location for this role is New Orleans, LA. Other Entergy territories will be considered.*** Job Summary/Purpose The AI Enablement Specialist is a key member of the AI Enablement organization responsible for building, sustaining, and accelerating a collaborative and vibrant AI community. This role develops, implements, and maintains knowledge-sharing and enablement programs focused on AI, including generative AI, analytics, data platforms, and automation, while ensuring employees across the company can confidently adopt and apply AI capabilities.
The Specialist possesses a strong understanding of AI concepts and can translate complex technical information into engaging, accessible training and enablement experiences. This role partners closely with AI subject matter experts to design learning toolkits, demos, and training materials that support business users and analysts in developing AI solutions aligned with enterprise platforms, processes, and standards.
A core focus of this position is delivering scalable enablement: coordinating requests, creating training materials and agendas, supporting learning initiatives, and ensuring employees have the guidance needed to use approved AI tools effectively. The Specialist also works directly with business customers to understand their needs, provide guidance on AI tools and techniques, and empower them to successfully adopt AI in their own workflows.
Additionally, the Specialist helps drive continuous improvement of all training and enablement programs by evaluating effectiveness, gathering insights, and contributing to the evolution of customer engagement, enablement processes, and AI literacy across the organization.
Job Duties/Responsibilities - Collaborate with AI teams and subject matter experts to identify opportunities to enhance employee AI adoption, knowledge-sharing, and effective use of AI tools and platforms.
- Design and deliver training materials, quick-start guides, toolkits, and demos that help employees understand and apply AI, analytics, data platforms, and automation capabilities.
- Coordinate and deliver training sessions, workshops, and enablement programs across the AI Enablement organization.
- Provide clear guidance and resources to help employees access and effectively use approved AI tools and platforms.
- Serve as a resource for business users exploring AI solutions, offering practical support on tools, processes, standards, and best practices.
- Partner with technical teams to identify emerging AI trends and incorporate them into training materials, enablement programs, and learning experiences.
- Gather feedback and evaluate the effectiveness of enablement programs through surveys, assessments, and performance insights.
- Track and report on the impact of AI training and enablement initiatives on business outcomes and employee adoption.
- Stay informed on AI industry developments and share relevant insights to support continuous learning across the organization.
- Maintain accurate records of training sessions, enablement activities, and related documentation.
- Support intake, prioritization, and coordination of enablement requests from business teams.
Minimum RequirementsMinimum
education required of the position
Bachelor's degree in computer science, information technology, business administration, or a related field; or equivalent work experience
Minimum
experience required of the position
- Specialist I: 0-2 years of professional experience, with exposure to training, instructional content creation, technical customer support, or community engagement.
- Specialist II: 2-4 years of professional experience, including at least 1 year supporting training programs, technology enablement, customer engagement, or community coordination. Hands-on experience helping users adopt technology solutions, delivering workshops, or supporting AI/analytics/automation tools.
- Specialist III: 4-6 years of professional experience, including at least 2 years in AI enablement, data/AI literacy training, community program support, or technical customer-facing roles. Demonstrated ability to translate technical concepts into clear materials and facilitate cross-functional learning or user adoption.
- Specialist , Sr: At least 6 years of professional experience, including 3+ years in AI enablement, enterprise training programs, user-adoption initiatives, or technology community leadership. Proven experience designing or managing technical learning programs or coordinating with SMEs to deliver scalable enablement.
- Specialist , Sr Lead: At least 8 years of professional experience, including 4+ years leading AI enablement programs, employee upskilling initiatives, Centers of Excellence activities, or technical communities. Experience driving enterprise-level engagement strategies, managing intake processes, and aligning enablement programs with business priorities.
- Specialist , Sr Staff: At least 10 years of professional experience, including 5+ years in strategic AI enablement, technical training leadership, or enterprise community-building roles. Recognized ability to shape organizational learning strategies, mentor junior enablement practitioners, and influence AI adoption at scale.
Minimum
knowledge, skills and abilities required of the position
- Proven track record of providing customer service, consulting, or training on the use of software tools and processes to solve business problems.
- Ability to translate complex technical concepts into clear and understandable language.
- Experience with instructional methodologies, including hands-on activities and simulations, and tools.
- Familiarity with software development processes and tools
- Passion for technology and a willingness to stay up-to-date on emerging technologies, trends, and processes
- Familiarity with knowledge-sharing platforms and tools
- Familiarity with AI and machine learning principles
- Familiarity with cloud-based data and computing platforms
- Excellent communication, collaboration, and organizational skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Familiarity with energy and utility industry preferred
Any
certificates, licenses, etc. required for the position
No certificates required; however, credentials such as AWS Certified AI Practitioner or similar AI-focused training certifications are a plus.
Other AttributesFunctional KnowledgeIn depth understanding of project management methodology, from initial scoping to final delivery and user adoption.
Business ExpertiseStrong knowledge of business requirements for aligned business unit and how business needs are will shift over time.
LeadershipProven leadership skills in building, leading, and motivating high-performing teams.
Problem SolvingAble to resolve complex problems, especially with translating business requirement to functional and operational capability and to keep projects on track.
ImpactDeliver new projects and programs to business units and ensure that the final outcome meets their needs.
Interpersonal SkillsAble to coordinate to multiple stakeholders, cross-functional team members, while building consensus on desired outcomes. Effectively resolves conflicts and disagreements within the team.
Working Conditions/Essential functions/Physical requirementsOffice environment with minimal physical requirements. As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
#LI-DG1 #LI-HYBRID Primary Location: Louisiana-New Orleans Texas : The Woodlands || Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson
Job Function: Corporate
FLSA Status: Professional
Relocation Option: Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 124900
PS Job Title: AI Enablement Specialist I-III, Seniorr
Travel Percentage:25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is IllegalThe non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
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