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Aladdin Support Engineer

Apetan Consulting

New York, New York • Today

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Third Party, Contract

Depends on Experience

Aladdin Platform Support Engineer – Front Office

TOPSYSIT

Hybrid in New York, New York • 7d ago

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Contract

Depends on Experience

Job Details

Skills

Aladdin Support Engineer

Summary

Aladdin Application Support Engineer
8 + years minimum

Location: NYC

Job Summary

We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team, providing L2/L3 production support for BlackRock's Aladdin platform across front office trading and portfolio construction workflows. The ideal candidate has hands-on Aladdin front office experience, strong SQL skills, and a solid understanding of trading operations including FIX connectivity, broker mapping, and batch processing. This role works closely with front office users, trading desks, and BlackRock support teams to resolve incidents, manage batch cycles, and ensure smooth day-to-day trading operations.

Key Responsibilities

Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows.
Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles (Green Package and related batch jobs), ensuring timely completion and escalating failures as needed.
Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues.
Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement.
Act as the primary liaison with BlackRock support and client service teams to log, track, and drive resolution of platform issues, enhancement requests, and release-related queries.
Write and optimize SQL queries to investigate data issues, support root-cause analysis, and produce ad hoc reports for trading and operations stakeholders.
Partner directly with front office users (portfolio managers, traders, and trading assistants) to understand issues, gather requirements, and provide timely, clear resolutions.
Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps.
Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality.
Contribute to process improvement and automation initiatives to reduce recurring incidents and manual intervention.

Required Skills & Experience

Hands-on experience supporting or working on BlackRock's Aladdin platform, specifically front office / trading modules.
Working knowledge of Aladdin batch processing, including the Green Package and end-of-day/overnight batch cycles.
Strong SQL skills for data investigation, troubleshooting, and query writing (Oracle/SQL Server or similar).
Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution issues.
Experience with broker mapping and static/reference data setup in a trading platform.
Solid understanding of the trading lifecycle and trading domain concepts (order management, execution, settlement).
Proven experience providing L2/L3 application support, including incident triage, root cause analysis, and escalation management.
Experience coordinating directly with BlackRock (or equivalent vendor) support teams on platform issues and releases.
Strong stakeholder management skills, with experience supporting front office users such as traders and portfolio managers.
Excellent verbal and written communication skills, with the ability to translate technical issues for business users.

Preferred Qualifications

Knowledge of Fixed Income and Equity products and their trading workflows within Aladdin.
Experience with portfolio construction and order management concepts.
Familiarity with ITIL-based incident, problem, and change management processes.
Exposure to scripting or automation tools (e.g., Python, shell scripting) for support tooling.
Prior experience in a capital markets, asset management, or trading technology environment.

Education

Bachelor's degree in Computer Science, Finance, Engineering, or a related field (or equivalent practical experience).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10513292
Position Id: 74088-12895-1792595302
Posted 4 hours ago

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Hybrid in New York, New York

•

7d ago

Job: Aladdin Platform Support Engineer Front OfficeLocation: New York City, NY Interview Mode: In-PersonJob SummaryWe are seeking an experienced Aladdin Platform Support Engineer with strong hands-on experience supporting BlackRock Aladdin and front-office investment management workflows. The ideal candidate will provide L2/L3 production support, troubleshoot critical issues, perform root cause analysis, and ensure the stability and performance of the Aladdin platform.Key ResponsibilitiesProvid

Easy Apply

Contract

Depends on Experience

Aladdin SME/ Data Analysts New York & Boston, MA

New York, New York

•

6d ago

Hiring: Aladdin SME/ Data Analysts New York & Boston, MA We are looking for an experienced Aladdin SME / Data Analyst with strong hands-on expertise in the BlackRock Aladdin platform and a solid background in Investment Management / Asset Management. Job Title: Aladdin SME/ Data Analysts Position Type: Long Term Contract Location: New York & Boston, MA Job Description 10+ years of experience strong hands-on experience with the BlackRock Aladdin platform Investment Management / Asset Management d

Easy Apply

Third Party, Contract

Depends on Experience

L3 Support Engineer Consultant

Hybrid in New York, New York

•

Today

Consultant - LEVEL 3 SUPPORT Engineer Consultant for direct banking client Work location: midtown Manhattan - New York City Work schedule: Hybrid LOCAL TO NEW YORK CANDIDATES ONLY 4-7 years of total experience financial industry experience Level 3 Support Role -- Job Description Overview: In this role, you will interact directly with trading, compliance and risk, and IT functions to primarily operate and enhance capabilities of the existing trading systems leveraging modern technologies and data

Easy Apply

Contract

$55 - $60

Equities Trading Application Support Engineer

New York, New York

•

29d ago

Role:Application Support Engineer Equities Trading Duration:Long Term Contract Location: NYC, NY 10020 (Hybrid, Onsite 4 Days/Week) Job Description: Provide direct frontoffice technology support to Equities traders, middle office users, and Compliance teams on the trading floorMonitor trading platforms and FIX network connectivity to ensure system stability and availabilityDiagnose and resolve realtime trading issues, including detailed investigation of compliancerelated inquiriesCommunicate ma

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Contract

60 - 90