Job#: 3057243 Job Description: Hospitality Coordinator
Location: Remote. Client would ideally like one (1) worker in EST and one (1) worker in PST.
Please Note: Weekend shifts will be needed (estimated 1-2 per month potentially). You will have a consistent schedule with two (2) consecutive days off. The support teams operating hours are 8AM-10PM EST, open 7 days per week - your schedule will be within "1st Shift/Day Shift" and accommodate 8-hour shifts, 5 days per week.
Role Overview
A hospitality-technology platform is seeking a dedicated professional to join the customer success support team. The primary responsibility involves delivering high-quality front-line service to platform users by managing and responding to email support channels. This position requires a consistent schedule, which includes working one or two weekend shifts with two consecutive days off, and operating during evening support hours.
Key Responsibilities
- Respond to user inquiries promptly and professionally via email.
- Troubleshoot technical issues related to the consumer mobile application and website.
- Provide essential support to platform users and escalate critical technical issues to the engineering team.
- Educate users on self-service features to enhance their overall experience.
- Collaborate on various departmental projects and administrative tasks as assigned.
Required Qualifications
Education: A high school diploma or equivalent is required.
Experience: Prior experience in front-line customer service or a hospitality-related environment is required.
Technical Skills: Proficiency with word processing software and basic troubleshooting of mobile and web applications is required.
Preferred Qualifications
- Demonstrated passion for the restaurant and hospitality industry.
- Strong organizational skills with a keen attention to detail.
- Ability to maintain composure and work effectively under pressure in a fast-paced environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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