Description Position at MTA Headquarters
JOB TITLE:
Junior Infrastructure Engineer
SALARY RANGE:
$92,397 - $109,058
DEPT/DIV:
Information Technology
SUPERVISOR:
Manager, IT Support
LOCATION:
RCC - 354 West 54th Street, New York, NY 10019
HOURS OF WORK:
9:00 am - 5:30 pm (7.5 hours/day) or as required
This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.
Opening:
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
Job Summary:
This position supports one or more components of the IT infrastructure and systems. Responsibilities include supporting and assisting the project team with execution and monitoring the availability, scalability, and performance of IT systems. This role makes updates to system-related installation documentation. Incumbents in this role may have familiarity with server hardware, software configuration, networking, cloud computing, and security, and exposure to Windows, Linux, and virtualization.
Responsibilities:
- Executes tests and reports on system performance to support implementation of one or more components of the infrastructure.
- Provides standard and non-standard maintenance on assigned technologies, choosing from among several different procedures to ensure availability and functioning of systems
- Performs standard and non-standard troubleshooting and escalates issues as appropriate to ensure effective resolution of technical problems.
- Monitors system performance and documents system errors to suggest improvements that will better meet user needs.
- Interfaces with users on specific issues and needs to effectively coordinate system resources.
- Participates on various project teams, providing information and documentation and executing well defined changes for performance tuning and optimization under guidance to ensure the infrastructure meets organization needs.
- Performs capacity planning exercises to properly identify required hardware, software, configuration/architecture necessary to support application needs.
- Monitors and reports tech infrastructure usage trends.
- Assists with the technical security of the IT infrastructure by setting up firewalls, managing access controls/operating systems/ database servers, configuring VPNs, and taking proactive measures against potential cyber threats. Follows security protocols and compliance with security standards, and handling of security incidents.
- Assists with installation, configuration, and maintenance of physical IT hardware infrastructure components of systems, servers, cloud, storage, routers, switches, firewalls, data centers, and workstations.
- Applies specified methods and tools to assist with elicitation and documentation of requirements for simple change initiatives within defined scope.
- Using specified tools and processes, assists with completion of simple tasks in the project/product lifecycle.
- Assists with installation and configuration of software applications, operating systems, databases, and utilities according to organizational requirements. Conducts regular monitoring of software components and tunes them for optimal performance. Identifies performance issues within the software environment, escalating as appropriate.
- Assists with creation of storyboards and wireframes, and evaluation of design options using provided toolsets.
- Assists with the implementation of local and wide-area networks (LAN and WAN), configures routers and switches, and determines proper implementation of network cable and hardware requirements.
- Designs simple system test cases, test scripts, and test data, and automates repeatable tasks working to specified requirements. Assists in planning, preparing, and executing acceptance tests.
- Builds and manages testing environments, assisting in debugging application issues.
- Assists with collection of evidence for quality and safety assurance activities and audits.
- Regular and reliable attendance is expected and required.
- Performs other duties as assigned
- Complies with all policies and standards
- May be required to work hours outside regular work hours, as applicable
- Observes the work performed by contractors, as applicable
- Reviews invoices and approves them if the work has contractual standards, as applicable
- Addresses performance issues with the contractor when possible, as applicable
- Escalates issues to other parties when needed, as applicable
Required Qualifications:
- Associate's Degree (AA). An equivalent combination of education, certification, and experience may be considered in lieu of a degree.
- Minimum 2 years of relevant experience.
Technical Skills:
- Fundamental awareness in analyzing storage needs, such as interpreting metrics and analyzing capacity trends.
- Fundamental awareness of Disaster Recovery principles and tools, including types of disasters, basic recovery strategies, and the importance of data backup and protection.
- Fundamental awareness in conducting routine server maintenance and troubleshooting common issues.
- Fundamental awareness of patch deployment and ensuring systems are up-to-date and secure.
- Fundamental awareness in installing and upgrading operating systems with guidance.
- Fundamental awareness of system administration tasks, including managing user permissions, maintaining system efficiency, and ensuring uptime.
- Fundamental awareness of defining resource needs for projects and operational tasks.
- Fundamental awareness of the hardware lifecycle, including installation, upgrades, and maintenance.
- Fundamental awareness of IT security principles, able to implement robust security measures under guidance and respond to incidents with due diligence.
- Fundamental awareness of network security (e.g., firewalls, network ports, etc.) and connecting enterprise networks to the cloud.
- Fundamental awareness of various hardware components, networking devices, servers, backup systems, and cabling. Basic understanding of computing systems and ability to troubleshoot complex hardware/software issues.
- Fundamental awareness of various software components, firmware, operating systems, database servers, and operations software (monitoring, backup, routing, job scheduling, etc.)
- Fundamental awareness of current system usage trends and ability to forecast future needs.
Behavioral Skills:
- Fundamental awareness of identifying and analyzing risks and developing effective mitigation strategies.
- Mindful of identifying potential risks.
- Fundamental awareness of critical thinking, problem-solving, and decision-making skills.
- Fundamental awareness of interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
- Fundamental awareness of assisting multiple projects simultaneously and prioritizing tasks based on urgency and impact.
- Fundamental awareness with hands-on experience with related tools
- Fundamental awareness of working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
- Fundamental awareness in identifying business and technology risks and associated vulnerabilities.
- Fundamental awareness in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
- Capable of establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.
- Strong interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
- Must possess active listening, attention to detail, customer service, prioritization, and problem-solving skills.
Competencies:
Core Competency
Proficiency Level
Competency Definition
Cultivates Innovation
Fundamental Awareness
Creating new and better ways for the organization to be successful
Customer Focus
Fundamental Awareness
Building strong customer relationships and delivering customer-centric solutions
Communicates Effectively
Fundamental Awareness
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Tech Savvy
Fundamental Awareness
Anticipating and adopting innovations in business-building digital
and technology applications
Technical Skills
Fundamental Awareness
Specialized knowledge and expertise on tools, programs, domains, platforms, and products used for specific tasks
Values Diversity
Fundamental Awareness
Recognizing the value that different perspectives and cultures bring to an organization
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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