Job Description :
P1C3TSTSAI Product & Copilot Agent SpecialistWe are seeking a highly technical and innovative professional with deep expertise in Generative AI, Microsoft 365 Copilot, Copilot Studio, and conversational AI solutions to design, build, deploy, and continuously improve AI-powered experiences for colleagues. This individual will serve as both a hands-on builder and strategic partner, creating custom GPTs, Copilot agents, and AI chatbots that improve productivity, learning, and the overall colleague experience.The ideal candidate is passionate about AI, comfortable navigating rapidly evolving technologies, and skilled at translating business needs into scalable AI solutions that deliver measurable value.AI Agent Development & ManagementDesign, build, test, deploy, and maintain custom GPTs, Microsoft 365 Copilot agents, and AI-powered chatbots for product management and colleague productivity use cases.Manage the end-to-end lifecycle of AI solutions, including requirements gathering, prompt engineering, testing, deployment, monitoring, and continuous improvement.Own and support existing AI products, including enterprise and organization-wide chatbots, ensuring high quality, reliability, and adoption.Microsoft AI Ecosystem & Vendor PartnershipLeverage Microsoft 365 Copilot, Copilot Studio, and related technologies to deliver innovative colleague experiences.Partner closely with Microsoft and other technology vendors to troubleshoot issues, resolve defects, implement enhancements, and manage production deployments.Stay current on emerging AI capabilities and identify opportunities to introduce new solutions that improve productivity and learning outcomes.Data, Analytics & OptimizationMonitor agent performance, adoption, and engagement metrics using available reporting and analytics tools, including Microsoft Viva Insights and platform reporting capabilities.Analyze user behavior, feedback, and usage data to drive product enhancements and improve AI effectiveness.Establish measurement frameworks to assess business impact and colleague value.Operations, Support & Knowledge ManagementPartner with Technology Operations, Servicing, Product, and Engineering teams to monitor AI solutions in production and proactively address issues.Create and maintain knowledge articles, troubleshooting guides, FAQs, and support documentation.Establish operational processes for ongoing support, governance, and continuous improvement.
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