Job Title: Customer Journeys Consultant
Location: 100% remote USA
Our Company
Changing the world through digital experiences is what Adobe is all about. We empower everyone—from emerging artists to global brands—to design and deliver exceptional digital experiences. We’re passionate about enabling people to create powerful images, videos, and apps, and transforming how companies engage with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We know the next big idea could be yours!
Role Summary
The Customer Journeys Technical Consultant leads complex marketing technology implementations across B2C and B2B customers, with a strong focus on Adobe Customer Journey solutions (AJO, Campaign, Marketo, Target).
This role combines technical delivery leadership, marketing automation expertise, and consulting capabilities to drive value for our customers and support the growth of our product offerings.
What You’ll Do
• Lead and implement marketing automation and customer journey solutions across B2C and B2B customers, leveraging hands‑on experience with marketing technologies to deliver Adobe Customer Journeys technology—including Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, and broader Adobe Experience Cloud.
• Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and enhance overall marketing performance.
• Act as a strong partner to Product and Engineering, by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution.
• Bring deep industry knowledge and consulting expertise to guide clients through best practices, challenge assumptions, and deliver proactive, prescriptive recommendations that shape their marketing and customer experience strategies.
• Collaborate with cross‑functional teams to translate business requirements into scalable technical solutions, ensuring alignment across strategy, design, data, and platform execution.
• Partner closely with project and engagement leadership on executive readouts, escalation management, and proactive risk identification and mitigation.
• Support the creation of delivery frameworks, accelerators, and repeatable processes that improve efficiency, consistency, and customer outcomes.
• Utilize proprietary Adobe AI technologies to deliver an improved and high-quality customer experience.
• Translate customer needs into technical solutions based on a balance of architecture standards and plans, total cost of ownership and feasibility.
• Collaborate with Adobe’s sales and internal teams to grow accounts, ideate solutions and address evolving customer needs.
• Provide mentorship and technical leadership to team members, fostering knowledge sharing and capability growth across the team.
Produce high‑quality, unit‑tested deliverables and participate in peer testing, including analyzing functional and technical documentation to create test plans, test cases, and test scripts.
Technical & Professional Skills
• Hands-on expertise with B2C and B2B marketing technologies such as: Adobe Journey Optimizer (AJO), Marketo, Adobe Campaign, Adobe Target, Responsys, Salesforce Marketing Cloud, Cheetah Mail, Braze, HubSpot, and other enterprise marketing platforms; Adobe solutions preferred but not required.
• Strong understanding of marketing personalization, segmentation, experimentation frameworks (A/B, multivariate), and data‑driven optimization strategies.
• Knowledge of the digital marketing ecosystem and the tools, technologies and strategies that support it including CDP, DMP, Paid Media, identity management, marketing automation, data collection & privacy laws.
• Proficiency in HTML, SQL, scripting, data modeling concepts, campaign logic, and workflow orchestration.
• Experience working with and setting up API connections and comfortable using Postman, PostBuster or similar tools.
• Ability to translate business goals and requirements into scalable marketing architectures, data structures, and measurable KPIs.
• Produce clear, well-communicated, complete designs for product features or subsystems
• Strong consulting skillset, including the ability to deliver industry insights, apply a proactive and prescriptive approach, and confidently engage with executive‑level stakeholders.
• Excellent communication, problem‑solving, and cross-functional collaboration skills, with the ability to navigate ambiguity and drive clear outcomes.
• Experience partnering with Product and Engineering teams to inform roadmap planning, identify enhancements, and support go‑to‑market strategy.
• Ability to learn on the fly and stay on top of a rapidly changing technology landscape that is heavily influenced by advancements in AI.
• Experience leading multi‑workstream marketing technology or customer experience programs.
• Background in customer journey design, lifecycle marketing, or marketing analytics.
• Certifications in Adobe Experience Cloud applications or similar platforms
