Senior Product Manager

Position: Senior Product Manager

Location: New York, NY

Duration: DIRECT HIRE – FULL TIME

Summary:

Seeking a Senior Product Manager with strong consumer-facing product management experience. This person will own the product journey from initial patient interaction through symptom assessment, triage, care routing, and follow-up across web and mobile platforms.

Skills/Experience Needed:

• 5+ years of product management experience delivering consumer-facing or B2B2C software.
• End-to-end ownership of at least one product from ambiguity through production launch.
• Experience working with AI/ML-powered products and evaluating model behavior.
• Strong analytical skills, including defining metrics and independently analyzing data.
• Excellent written communication and external stakeholder-management skills.
• Comfortable operating in regulated, high-stakes environments.
• Action-oriented, and able to execute quickly

Responsibilities:

• Own the product roadmap and end-to-end patient journey for an AI-powered care-navigation and triage platform.
• Define how AI-driven patient conversations behave, explain recommendations, earn trust, and escalate when necessary.
• Partner with engineering, ML, clinical, and design teams to translate safety requirements into intuitive experiences.
• Analyze conversation data, product funnels, and user research to identify opportunities and improve outcomes.
• Collaborate with clinical, operational, and executive stakeholders at partner health systems.

Preferred (Nice to have):

• Healthcare or health tech experience — clinical workflows, EHR integrations, or regulated care delivery environments 
• Experience building conversational AI or chat-based products 
• Consumer growth experience: funnels, activation, conversion, and retention
• Hands-on experience with LLM evaluation, prompt design, or model behavior testing