Job DescriptionThis is your chance to change the path of your career and guide a team to success at one of the world's leading financial institutions.
As a Sr Manager of Software Engineering at JPMorgan Chase within Consumer & Community Banking (CCB) - Commerce Payments, you lead an agile engineering team delivering backend platforms that support Provisioning and Stored Cards. You manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices.
Job responsibilities
- Provide guidance to a team of software engineers on daily tasks, execution, and delivery priorities.
- Set expectations for team output, engineering practices, and collaboration (design reviews, code reviews, testing, documentation, operational readiness).
- Anticipate and manage dependencies with partner teams to deliver products and applications in line with business requirements.
- Manage stakeholder relationships and ensure the team's work aligns with compliance standards, service level expectations, and business requirements.
- Establish and reinforce standards for secure, stable, and scalable software, including resiliency and production support practices.
- Guide technical direction for Java backend engineering, including service design, performance, reliability, and troubleshooting.
- Drive cloud-native delivery on AWS, emphasizing automation, observability, and operational excellence.
- Support event-driven architecture delivery using Kafka, including reliability patterns and production troubleshooting.
- Sets and scales operating practices for enterprise-authorized AI-assisted engineering and SDLC/TLM automation across multiple teams to improve delivery speed, quality, and operational outcomes; establishes measurable expectations (e.g., throughput, defect reduction, reliability) and ensures consistent validation, security, resiliency, and reuse of proven patterns.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive efficiency and support capacity unlock initiatives across teams, prioritizing reuse of existing firm technology assets.
Required qualifications, capabilities, and skills
- 6+ years of software engineering experience, with demonstrated progression in scope/ownership and production delivery.
- Hands-on experience with AI (e.g., Co-Pilot, LLM).
- Experience with Java.
- Experience leading technology projects (planning, execution, delivery accountability, risk management).
- Experience managing technologists (coaching, feedback, hiring/interviewing, career development, performance management).
- Proficient in automation and continuous delivery methods, including CI/CD and quality gates.
- Experience leading multi-team adoption of enterprise-authorized AI-assisted development and delivery tools, including defining governance/ways of working (human-in-the-loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs.
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, resiliency/security implications, and control expectations; ability to coach managers/leads and influence leaders on safe scaling patterns.
- Advanced understanding of agile engineering practices such as CI/CD, application resiliency, and security-by-design.
- Practical cloud-native experience (AWS) building and operating services in production.
- In-depth understanding of financial services technology environments and operating within enterprise controls/compliance expectations.
- Degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.
Preferred qualifications, capabilities, and skills
- Hands-on code-level experience (player/coach)
- Experience with Kafka
- Experience with Cassandra (data modeling, performance, operational considerations) or similar distributed NoSQL stores.
- Payments domain exposure, especially provisioning platforms.
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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