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iMedhas Consulting Services

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Google AI / GenAI toolsTriage

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Job Description :

Required Skills & Experience4+ years of experience in program management.Strong leadership and presentation skills, Good organizational, time, and team management skills.Ability to communicate effectively in both technical and non-technical terms.Expertise in reviewing technical documents, attention to detail.Experience with partner-facing communication.Experience with time-bound tasks such as meeting SLAs.Enthusiastic about process improvements.Strong analytical and problem-solving skills.Experience working in GSuite is a plus.Good to Have Knowledge of Google AI / GenAI toolsTriage and review incoming customer resource requests for correctness and completeness.Review, evaluate, and manage fulfillment requests in the internal Bug Management system.Author and share customer updates.Triage changes to incoming requests and customer concerns based on documented runbook processes.Track update metrics and drive engagement for stale requests.Create new fulfillment bugs based on documented runbook processes.Drive resolution of customer issues identified in fulfillment requests.Collect metrics that cannot be automated following a well-documented process.Generic SkillsDetail-oriented and able to successfully manage multiple stakeholders.Ability to navigate through ambiguity.Strong customer focus.Technical acumen and sufficient experience necessary to understand infrastructure delivery requests.Highly process-oriented.Ability to work independently.Excellent written and verbal communication skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91143549
Position Id: 4503-31204-
Posted 19 hours ago

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About iMedhas Consulting Services

Welcome to iMedhas Consulting Services. We are an IT consulting and services enterprises with precision expertise in Digital Transformations, Big data and Analytics. Through our expert team, we provide greater adaptabilities to disseminate with new technologies to increase the overall productivity, operational efficiency, and productivity of a particular business process of an organization.

The goal is the achievement of higher customer satisfaction and providing lucrative returns on investment to the business. On the other hand, we deliver content management expertise, ERP (SAP) systems integration, EAI, and Information Management services.

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New York, New York

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Today

Job Description : As an AI Architect, you will be in charge of designing and implementing AI capabilities for a Contact Center platform in a Healthcare Payer enterprise. You will work closely with Cloud and Machine Learning engineers, as well as the CRM development team to ensure the proper integration of AI technologies into the platform. You will be responsible for the strategy, design, implementation, and maintenance of AI solutions.This role requires a highly skilled professional with a deep

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Contract, Third Party

Depends on Experience

Microsoft 365 Copilot Specialist- 10+ yrs- New York, New York- Onsite

New York, New York

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Today

Job Description : P1C3TSTSAI Product & Copilot Agent SpecialistWe are seeking a highly technical and innovative professional with deep expertise in Generative AI, Microsoft 365 Copilot, Copilot Studio, and conversational AI solutions to design, build, deploy, and continuously improve AI-powered experiences for colleagues. This individual will serve as both a hands-on builder and strategic partner, creating custom GPTs, Copilot agents, and AI chatbots that improve productivity, learning, and the

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Contract, Third Party

Depends on Experience

Technical Business Analyst/Lead- 10+ yrs- New York, New York/ Charlotte, NC(Hybrid)

New York, New York

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Today

Job Title : Technical Business Analyst/Lead Job Location:Charlotte, NC/ New York, New York, United States(Onsite 4 Days/Week) Study Level : Bachelor's Degree Skill Required:CX-MDA-Google Analytics. Primary Skill : IVR Experience : 10 years Job Duration : 6 Months Job Description : Technical Business Analyst/Lead IVR & Google CX Agent Studio (Google CX AS) Job Summary Looking for a Technical BA with 10+ years of experience in IVR and Conversational AI solution development. The ideal candid

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Contract, Third Party

Depends on Experience

ServiceNow Platform Architect- 10+ yrs- New York, New York- Onsite

New York, New York

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Today

Job Description : "Job Summary The ServiceNow Architect will lead the end-to-end architecture, design, and implementation of the ServiceNow platform for the Historical.ai RAG solution. The role is responsible for designing secure integrations between ServiceNow, the MID Server, and the on-premises AI/RAG platform while ensuring adherence to ServiceNow best practices, scalability, security, and governance. The architect will provide technical leadership across the solution lifecycle, from design

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Contract, Third Party

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Technical Program Manager- 7+ yrs- New York, New York- Onsite

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Technical Program Manager- 7+ yrs- New York, New York- Onsite

iMedhas Consulting Services

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