Technical Business Analyst/Lead- 10+ yrs- New York, New York/ Charlotte, NC(Hybrid)
Contract W2
Contract Independent
Contract Corp To Corp
6 Months
50% Travel Required
On-site
Depends on Experience
iMedhas Consulting Services
Fitment
Dice Job Match Score™
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Job Details
Skills
- Google Analytics
- IVR
- Marketing Data Analytics
- Python
- Customer Experience
Summary
Job Title : Technical Business Analyst/Lead
Job Location: Charlotte, NC/ New York, New York, United States(Onsite – 4 Days/Week)
Study Level : Bachelor's Degree
Skill Required :CX-MDA-Google Analytics.
Primary Skill : IVR
Experience : 10 years
Job Duration : 6 Months
Job Description :
Technical Business Analyst/Lead – IVR & Google CX Agent Studio (Google CX AS)
Job Summary
Looking for a Technical BA with 10+ years of experience in IVR and Conversational AI solution development. The ideal candidate should have strong hands-on expertise in Google CX Agent Studio (Google CX AS), including designing and implementing Agentic AI workflows, along with Python programming skills. Experience in telecom customer service and contact center automation is highly preferred.
Required Skills
- 10+ years of experience in IVR and Conversational AI implementation.
- Strong hands-on experience with Google CX Agent Studio (Google CX AS).
- Experience designing and implementing Agentic AI workflows.
- Experience with REST APIs, microservices, and enterprise system integrations.
- Experience integrating with CRM, Billing, and Contact Center platforms.
- Strong problem-solving, communication, and leadership skills.
Responsibilities
- Lead the design and implementation of IVR and Conversational AI solutions using Google CX Agent Studio (CX AS).
- Design, develop, and deploy Agentic AI workflows.
- Design backend services, orchestration, and API integrations.
- Integrate Conversational AI solutions with CRM, BSS, OSS, Order Management, and Contact Center platforms.
- Conduct code reviews, mentor developers, and provide technical leadership.
- Drive end-to-end solution delivery, including development, testing, deployment, and production support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91143549
- Position Id: 4513-31204-2346
- Posted 11 hours ago
Company Info
Welcome to iMedhas Consulting Services. We are an IT consulting and services enterprises with precision expertise in Digital Transformations, Big data and Analytics. Through our expert team, we provide greater adaptabilities to disseminate with new technologies to increase the overall productivity, operational efficiency, and productivity of a particular business process of an organization.
The goal is the achievement of higher customer satisfaction and providing lucrative returns on investment to the business. On the other hand, we deliver content management expertise, ERP (SAP) systems integration, EAI, and Information Management services.
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