Production Services Application Support
At BNY, our culture allows us to run our company better and enables employees? growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world\'s investible assets. Every day, our teams harness cutting-edge AI and advanced technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.
We\'re seeking a Production Services Application Support professional to join our FX Execution Services team in New York.
In this role, you?ll make an impact in the following ways:
- Operational discipline and risk reduction: Strengthen incident, problem, change, and escalation management processes, reducing repeat issues, control gaps, and operational risk while driving measurable improvements in platform stability.
- End-to-end ownership and execution: Operate with a strong ownership mindset, driving initiatives through to completion and ensuring outcomes are delivered with accountability, urgency, and quality.
- Automation, AI, and enablement focus: Champion an automation-first mindset, leveraging AI, observability, and tooling to eliminate manual effort, improve service quality, and enable scalable, proactive support models.
- Continuous improvement and engineering mindset: Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
- FX domain leadership: Provide leadership across FX platforms, ensuring strong understanding of electronic trading, liquidity management, execution workflows, market venues, and critical business services supporting global foreign exchange trading activity.
- Stakeholder engagement and influence: Build strong, trusted relationships with business, engineering, operations, and trading stakeholders, providing clear communication, transparency, and effective governance for business-critical services.
- Team and organizational leadership: Build and lead a high-performing global production services organization, with strong talent development, clear accountability, and consistent execution across regions.
- Service reliability and platform stability: Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical trading and execution platforms supporting the FX business.
To be successful in this role, we\'re seeking the following:
- Extensive leadership experience in global production services/application support, supporting mission-critical platforms across multiple regions utilizing follow-the-sun support models.
- Proven track record of leading incident, problem, and change management, delivering measurable improvements in stability, reduction of recurring issues, and strong service recovery execution in high-pressure trading environments.
- Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation to improve efficiency and reduce operational toil.
- Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
- Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
- Experience supporting FX trading, electronic execution, liquidity, pricing, market data, or capital markets platforms, with a strong understanding of foreign exchange market structure and front-to-back trade lifecycles.
- Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
- Strong collaboration and communication skills, with the ability to engage effectively across front office trading, business, operations, and engineering teams.
- Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.
- Knowledge of FX protocols, trading connectivity, market data feeds, liquidity provider integrations, FIX messaging, and electronic trading platforms is highly desirable.
- Bachelor\'s degree in computer science or a related discipline (or equivalent experience); advanced degree is a plus.
- 12+ years of experience across multiple areas of information technology, with experience in global markets, electronic trading, or financial services strongly preferred.
Nice-to-Have Qualifications
- Experience supporting FX execution management systems (EMS), order management systems (OMS), pricing engines, algorithmic trading platforms, or liquidity aggregation platforms.
- Knowledge of FX spot, forwards, swaps, NDFs, and related trading workflows.
- Familiarity with regulatory and operational requirements impacting global FX markets.
- Experience supporting low-latency or high-availability trading environments.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life?s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees? growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world?s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance ? and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
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