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Technical Support Scientist

Bio-Techne

Newark, California • Today

Full-time

USD 63,500.00 - 104,450.00 per year

Senior IT Desktop Support Technician

BillionToOne

Menlo Park, California • Today

Full-time

USD 145,591.00 per year

Staff Software Engineer, Research Systems

Gilead Sciences, Inc.

Foster City, California • Today

Full-time

USD 126,820.00 - 164,120.00 per year

Staff AI Scientist

Uniphore

Palo Alto, California • Today

Full-time

USD 192,500.00 - 240,600.00 per year

Staff Software Engineer

Root Inc.

Remote • Today

Full-time

USD 168,600.00 - 210,700.00 per year

Staff Engineer

University of Washington

Remote or Seattle, Washington • Today

Full-time

USD 56,448.00 per year

Staff Data Scientist

HeartFlow

San Francisco, California • Today

Full-time

USD 220,000.00 per year

Staff Applied AI Scientist

Poshmark

Redwood City, California • Today

Full-time

USD 192,157.00 - 297,843.00 per year

Staff Data Scientist

Toast

Remote • Today

Full-time

USD 170,000.00 - 272,000.00 per year

Staff Applied AI Scientist

Lumen

Remote • Today

Full-time

USD 152,066.00 - 253,444.00 per year

Senior Staff Software Engineer

Webflow

Remote • Today

Full-time

USD 232,000.00 - 290,000.00 per year

Senior Staff Software Engineer

Ritchie Bros.

Remote or Chester, Illinois • Today

Full-time

USD 142,530.00 - 178,110.00 per year

Staff Systems Engineer

Bio-Techne

San Jose, California • Today

Full-time

USD 132,400.00 - 217,600.00 per year

X-ray Spectroscopy Support Engineer

Stanford University

Menlo Park, California • Today

Full-time

USD 91,339.00 - 119,362.00 per year

Job Details

Skills

Life Sciences
Training
Issue Resolution
End-user Training
ACD
Research
Customer Service
Salesforce.com
Customer Relationship Management (CRM)
Sales
Marketing
Research and Development
Technical Support
Database
Molecular Biology
Biochemistry
Design Of Experiments
Pathology
Immunohistochemistry
Assays
Customer Support
Application Support
Management
Articulate
Presentations
Teaching
Customer Satisfaction
System Integration Testing
Insurance
Legal
Finance
FSA
Mentorship
Training And Development
Innovation
Employment Authorization
Recruiting

Life Sciences
Training
Issue Resolution
End-user Training
ACD
Research
Customer Service
Salesforce.com
Customer Relationship Management (CRM)
Sales
Marketing
Research and Development
Technical Support
Database
Molecular Biology
Biochemistry
Design Of Experiments
Pathology
Immunohistochemistry
Assays
Customer Support
Application Support
Management
Articulate
Presentations
Teaching
Customer Satisfaction
System Integration Testing
Insurance
Legal
Finance
FSA
Mentorship
Training And Development
Innovation
Employment Authorization
Recruiting

Summary

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:
$63,500.00 - $104,450.00

Position Summary:

TheTechnical Support Scientist role involves providing application assistance, training, and troubleshooting support for RNAscope product lines through various channels. They serve as the main point of contact for customers, offering technical guidance and scientific advice for research purposes. The position requires maintaining high standards of customer service by promptly addressing and resolving technical issues. Additionally, the role includes logging and tracking recurring support issues, collaborating with different departments for issue resolution, and contributing to the enhancement of the technical support team's knowledge database.

Key Responsibilities:

Provide application assistance, product training and troubleshooting for ACD product lines via online chat, phone, email and on-site visits.
Act as primary contact for customers regarding technical issues, as well as provide scientific consultation for research use only.
Ensure excellence in customer service and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner.
Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM (Customer Relationship Management) database.
Act as liaison with Sales, Marketing and R&D groups to provide feedback on product performance.
Contribute to the ongoing development of the technical support team's knowledge database.

Education and Experience:

PhD with 0+ years, MS with 3+ years or BS with 5+ years of laboratory experience focused on molecular biology, biochemistry, or similar discipline. PhD or MS preferred.
Minimum of 5 years laboratory experience with experimental design, cell and molecular techniques.
Preference for experience in pathology, histology and tissue analysis, including preparation of tissues and reagents for IHC, ISH, and Imaging.

Knowledge, Skills and Abilities:

Must be adept at diagnosing, troubleshooting, and solving technical problems with a variety of biological assays.
Technical customer support or application support experience a plus.
Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills.
Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.
A team player
Ability to travel ~10%
Office environment
Occasional Lab work ~5%
Ability to sit for long periods while using

Why Join Bio-Techne:

We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an E-Verify Employer in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

This position requires work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (e.g., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant work status). If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact for assistance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1e4209
Position Id: b0c0461b9305be6179cf6c63956bfb56
Posted 30+ days ago

Fitment

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Job Details

Skills

Life Sciences
Training
Issue Resolution
End-user Training
ACD
Research
Customer Service
Salesforce.com
Customer Relationship Management (CRM)
Sales
Marketing
Research and Development
Technical Support
Database
Molecular Biology
Biochemistry
Design Of Experiments
Pathology
Immunohistochemistry
Assays
Customer Support
Application Support
Management
Articulate
Presentations
Teaching
Customer Satisfaction
System Integration Testing
Insurance
Legal
Finance
FSA
Mentorship
Training And Development
Innovation
Employment Authorization
Recruiting

Life Sciences
Training
Issue Resolution
End-user Training
ACD
Research
Customer Service
Salesforce.com
Customer Relationship Management (CRM)
Sales
Marketing
Research and Development
Technical Support
Database
Molecular Biology
Biochemistry
Design Of Experiments
Pathology
Immunohistochemistry
Assays
Customer Support
Application Support
Management
Articulate
Presentations
Teaching
Customer Satisfaction
System Integration Testing
Insurance
Legal
Finance
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Mentorship
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Innovation
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Recruiting

Summary

Provide application assistance, product training and troubleshooting for ACD product lines via online chat, phone, email and on-site visits.
Act as primary contact for customers regarding technical issues, as well as provide scientific consultation for research use only.
Ensure excellence in customer service and guaranteed response times by actively monitoring support emails, phone calls, and ensuring all issues are resolved in a timely and comprehensive manner.
Log, track, and identify frequently occurring, high impact support issues and communicate through appropriate channels for resolution using the Salesforce CRM (Customer Relationship Management) database.
Act as liaison with Sales, Marketing and R&D groups to provide feedback on product performance.
Contribute to the ongoing development of the technical support team's knowledge database.

Education and Experience:

PhD with 0+ years, MS with 3+ years or BS with 5+ years of laboratory experience focused on molecular biology, biochemistry, or similar discipline. PhD or MS preferred.
Minimum of 5 years laboratory experience with experimental design, cell and molecular techniques.
Preference for experience in pathology, histology and tissue analysis, including preparation of tissues and reagents for IHC, ISH, and Imaging.

Knowledge, Skills and Abilities:

Must be adept at diagnosing, troubleshooting, and solving technical problems with a variety of biological assays.
Technical customer support or application support experience a plus.
Highly self-directed, conscientious, articulate, and possesses excellent presentation and teaching skills.
Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.
A team player
Ability to travel ~10%
Office environment
Occasional Lab work ~5%
Ability to sit for long periods while using

Why Join Bio-Techne:

We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Dice Id: RTX1e4209
Position Id: b0c0461b9305be6179cf6c63956bfb56
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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