Location : West Norristown PA 19403 (Onsite)
Job Description: The Epic Cloud Engineer is responsible for the support and administration of an Azure cloud network environment hosting a large Epic deployment. This individual will be a subject matter expert who enhances Quest’s cloud service model and enables automation for scoped cloud services, specifically to support the stability, security and reliability of the Epic infrastructure.
Primarily an operational role, the Cloud Network Engineer will collaborate with our Architecture, Development, Security and Infrastructure teams to ensure consistent, reliable, and secure network connectivity between Quest locations, various public cloud providers and the Internet.
The Epic Cloud Engineer will closely work with other team members and consulting partners to meet Quest’s cloud operational needs.
Duties and Responsibilities:
• Responsible for maintaining the security, up-time and availability of network systems and services in Azure, AWS and Google cloud platforms. (Primary focus is on Azure)
• Troubleshoot and resolve connectivity issues between cloud locations, end users, and the Quest datacenters. Production outages and changes will require On-Call support.
• Provision and maintain cloud-based network devices including, but not limited to, firewalls, load balancers and transit gateways.
• Develop and manage Network Infrastructure as Code, preferably using Terraform.
• Manage route tables, firewall rules, load balancer groups, SSL certificates etc.
• Manage IP allocations in the cloud.
• Create operational plans to maintain and manage network services.
• Keep track of ServiceNow requests and incidents to proactively address any issues and concerns.
• Build and manage relationships with other team members, consulting partners and IT stakeholders
• Follow leadership directions to meet organization objectives and enable cloud services to enhance cloud operations and administration.
• Create and maintain deployment standards to meet cloud architecture standards and maintain an up-to-date cloud document repository.
• Support inventory management for cloud environments, including updates to the CMDB.
Qualifications:
Required:
• 6+ years of technical network engineering experience in an enterprise environment (routing, switching and firewalls).
• Strong analytical and organizational skills with a strong attention to detail.
• Excellent verbal and written communication with the ability to translate technical concepts for business stakeholders.
• Proven ability to multitask, prioritize multiple initiatives and perform under pressure in an On-Call rotation.
Preferred:
• 10 + years of experience in enterprise network engineering specifically in the healthcare or highly regulated environment.
• Experience with cloud-based networking Azure, AWS and Google Cloud Platform specifically for Epic application hosting.
• Advanced knowledge of Cloud Networking (Azure/AWS/Google Cloud Platform), Cloud Transit Gateways, express routes, Load Balancing (Cloud Native, F5 and Citrix ADC)) and Fortinet Firewalls.
Required Education:
Bachelor’s degree – BA or BS – or equivalent.
Preferred Education:
Graduate degree in Computer Science
Required Technical Training or Professional Licensing: • Foundational certification in at least one Cloud platform
Preferred Technical Training or Professional Licensing: • CISCO Certified Network Professional (CCNP) or Security (CCNP Security)
• Certified Network Security Engineer (PCNSE)
• Fortinet Network Security Expert (NSE) certifications
• Cloud specific networking certifications in Azure Solutions Architect, AWS Certified Advanced Networking
• Deep knowledge of Azure services, infrastructure and functionality:
• Deep knowledge of network technology:
• Virtual Networks / SDWAN
• Firewalls, Load Balancers, Transit Gateways
• Network Security Groups, Route Tables
• Direct Connect / ExpressRoute
• SSL Certificates, DNS, IP Address Management (IPAM)
• Ability to manage infrastructure as code:
• Terraform skills preferred.
• Familiarity with source code management, GitHub preferred.
• Strong knowledge of Network Security including Cloud Native Security tools and frameworks.
• Knowledge of network management and monitoring tools.
• Experience working in a regulated environment that handles patient, financial or other confidential data.
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