OverviewINFORMATION TECHNOLOGY:GreenState\'s Information Technology department adheres to the corporate values and acts as a business partner who understands the needs of the business, enables business units to meet strategic objectives through technology, and provides employees and members with quality technology platforms that are always available, always relevant, and always scalable.
POSITION SUMMARY:The IT Enterprise System Administrator II will maintain the Jack Henry core platform to ensure high availability, proper security while adding flexible integration with other systems. Additionally, the position will be primarily responsible for workflow automations (OpCon).
GREENSTATE CULTURE:At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.
- Adheres to the Credit Union\'s core values and Service Standards in conducting GreenState\'s mission and vision.
- Demonstrates a positive member service (internal and external) focus at all times.
- Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
- Ensures confidentiality of member information.
- Supports a diverse and inclusive work environment.
- Maintain the Jack Henry core system by tracking server activity, performing upgrades of software, maintaining computer hardware, addressing technical issues, and improving efficiency by evaluating system functions.
- Work during off hours on system upgrades and fixes to reduce impact on business.
- Facilitate business continuity tests and recovery objectives in the event of a disaster.
- Manage the vendor relationship as it pertains to the core system.
- Serves as liaison between end users and development (technical and non-technical) during all phases of the product lifecycle.
- Works closely with third-party vendors to ensure problem resolution, or successful software or hardware implementation.
- Is responsible for application configuration, patching, and release management.
- Performs daily, monthly, quarterly, and yearend production activities that include application upgrades and maintenance.
- Identifies, promotes, and evaluates idea driven solutions and innovations.
- Facilitates business process changes for greater efficiency and improvement.
- Plans, conducts, directs, and performs project need analysis, managing the delivery of solutions from conception to implementation.
- Defines specifications and workflow models for product development.
- Prepares scope, work-effort, and cost estimates.
- Works with current and potential vendors to evaluate, implement, address, and coordinate new hardware & software, releases, patches, regulatory compliance and serves as the point of escalation during outages or periods of degraded software performance.
- Performs configuration changes to production applications.
- Executes and facilitates periodic testing and implementation of contingency plans to ensure availability of applications in case of system failure.
- Assists in preparation and testing of annual disaster recovery.
- Acts as the point of contact for business units in solving serious software and usability problems.
- Documents procedures in a manner such that future deployments and redeployments are repeatable.
- Performs general administrative functions, vendor due diligence, documentation, maintenance of vendor records, and processing invoices.
- Contributes technical knowledge and understanding of applications to training programs, support documentation, and operating procedures.
- Adheres to the change management process for all changes made to system components by creating specifications in a manner that allows for notification to affected parties and recovery from the change in the event it is necessary.
- Assists in training of new employees.
- Provides back up for team members where needed.
- Performs other duties as assigned.
Qualifications- College degree in relevant field or equivalent work experience.
- Five years of similar or related experience in supporting business applications environments within a financial institution environment.
- Experience with Jack Henry core banking data processing, imaging, Synergy/ITC, CRM, account opening, loan origination, and job scheduling systems(OpCon) is preferred.
- Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
- Excellent communication/influence skills, including reports; presentations; group facilitation; ability to develop professional relationships both inside and outside the organization.
- Capable of independent judgment with significant discretion to make daily operational decisions.
- Must be highly organized and able to execute multiple complex projects concurrently within required timelines and expectations and be able to redirect priorities based upon current workload.
- Sufficient comprehension of the subject area(s) to solve unusual as well as common work problems.
- Thorough knowledge and understanding of financial institution operation and business processes.
- General familiarity with problem analysis and excellent level of problem-solving capabilities to establish adequate solutions to operating problems.
- General knowledge of production cycles and projected results of those cycles for related applications.
- Experience with systems analysis tools, data extraction, database queries, and report writing tools.
- Must be able to satisfy all job responsibilities, including detecting and resolving system errors with very limited input from the direct supervisor.
- Stays current with emerging technology trends.
- Must be flexible to work after-hours and on-call.
- Must be bondable.
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