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Technical Support Analyst Desktop & Infrastructure Support/ IT Technical Support Analyst Level 1/2/ Technical Support Specialist Desktop & Systems/ IT Support Analyst End User Computing

SNtial Technologies, Inc.

Chicago, Illinois • 17d ago

Easy Apply

Contract

Depends on Experience

IT End User Support Specialist

Wiss, Janney, Elstner Associates, Inc.

Northbrook, Illinois • Today

Full-time

USD 28.65 - 42.98 per hour

End-User Support Technical Specialist

Sonova

Remote • Today

Full-time

USD 60,000.00 - 70,000.00 per year

SME Computer User Support Specialist

Na Oiwi Kane

Remote • Today

Full-time

USD 92,000.00 - 113,000.00 per year

IT Support Specialist I

Tempus

Chicago, Illinois • Today

Full-time

USD 50,000.00 - 70,000.00 per year

Manager, Senior Application Specialist - IT Lending Support

Wintrust Financial Corp

Rosemont, Illinois • Today

Full-time

USD 125,000.00 - 145,000.00 per year

Applications Support Specialist (IT)

Moraine Valley Community College

Palos Hills, Illinois • Today

Full-time

USD 54,160.00 - 72,198.00 per year

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Support Specialist (Bilingual)

CLPS Global

Remote • 27d ago

Easy Apply

Contract

Depends on Experience

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

IT Application Support Specialist

TridentCare

Remote • Today

Full-time

USD 70,000.00 per year

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Asset and Operations Specialist

Moraine Valley Community College

Palos Hills, Illinois • Today

Full-time

USD 23.56 per hour

IT Application Development (Senior Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Operations Specialist

HouseCanary

Remote • 21d ago

Easy Apply

Full-time

75000 - 95000

IT Compliance Specialist - W2 only

Apidel Technologies

Chicago, Illinois • 5d ago

Easy Apply

Contract

35 - 38

Senior IT Security Specialist

General Dynamics

Remote • Today

Full-time

USD 126,862.00 - 137,269.00 per year

Senior IT Purchasing Specialist

ULINE

Pleasant Prairie, Wisconsin • 17d ago

Full-time

IT System Administrator 1/2 Flex (Infrastructure Services Specialist) (PCN 250122)

State of Alaska

Remote or Anchorage, Alaska • Today

Full-time

USD 3,336.75 - 4,001.25 per week

IT Project Management - Senior/Specialist Supervisor

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 104,256.00 - 140,280.00 per year

IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

IT Documentation Specialist

Goldbelt Inc

Remote • Today

Full-time

USD 83,000.00 - 86,000.00 per year

Application Architect Intermediate - IT Specialist 15

State of Michigan

Remote or Lansing, Michigan • Today

Full-time

USD 40.71 - 60.15 per hour

IT Purchasing Specialist

ULINE

Pleasant Prairie, Wisconsin • 17d ago

Full-time

IT Compliance Specialist - Remote / Telecommute

Cynet Systems

Chicago, Illinois • 4d ago

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Help Desk/Desktop Support
Microsoft/AD/O365
Citrix/VDI
Networking
Healthcare/Education

Summary

Job Title: Technical Support Analyst

Duration: 6 months Contract to Hire

Location: Chicago, IL (100% Onsite)

Job Description:

Provide general on-site technology support to our main location and satellite clinics. Responsible for resolving Level 1 and certain Level 2 technical issues though phone, hands-on as well as remote support for ICO s computing, mobile and printing devices, and applications. The Technical Support Analyst must be able to reach any ICO location efficiently using their own means of transportation. This role extends beyond basic break/fix to include other responsibilities such as one-on-one technology training, desktop image creation, updating and management, and the ability to determine the technology vertical that an issue exists in prior to escalating. While this role is not necessarily responsible for remediating these higher-level issues, it must be able to identify and thoroughly triage them.

JOB DUTIES:

Provide phone, on-site and remote support to faculty, staff, and students. Performing up to Level 2 troubleshooting and problem analysis.
Monitor and proactively update support tickets
Provide support for all client-side hardware/software attached to ICO s infrastructure
Responsible for setups associated with new hires, relocations, and terminations
Responsible for maintaining computer and user accounts in Active Directory
Provision and troubleshoot Office 365 email accounts
Maintain general understanding of all current and future Group Policies
Create and maintain images for workstations using WDS
Provide support for VDI and virtual environment
Provide remote support to users using Citrix, VPN
Assists with testing of new releases of software, upgrades, and patches
Maintain accurate client-side asset inventory
Provide one-on-one training for ICO applications
Point of contact for mobile and IoT devices
Perform basic networking troubleshooting including switches
Works with team members to procure all necessary equipment to keep all information systems at ICO/IEI running
Responsible for maintenance of satellite TV services
Primary creator of ICO ID cards
Notify Network and Systems Administrator of potential HIPAA risks
Assist all other members of the department when called upon
Document all work and create/update internal system documentation
Develop procedures and training materials for co-workers pertaining to the support desk
Provide support for patch management and monthly maintenance window
Provide after-hours/non-workday support and participate in 24x7 support desk coverage rotations
Other duties as assigned

SPECIFIC JOB FUNCTIONS:

Provide technical support to all end-user devices, including mobile devices
Provide technical support for all general and line of business applications
Perform extensive problem analysis and remediation including user education where applicable
Gather all necessary information and perform triage when an issue needs to be escalated
Create and maintain staff and student ID cards
Configure and maintain image creation and management software for efficient deployment of new systems
Monitor and manage ticketing system
Participates as team member on small and/or large projects

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate s degree or higher in Information Systems or equivalent field of study
Multiple certifications may be substituted for degree experience at manager s discretion
3+ years experience with filling a position for a support desk in an education or healthcare environment
Must have and maintain a Microsoft Certified Professional (MCP) or A+ certification (or higher/equivalent). Bachelor s or higher degree experience may be substituted for certification.
Experience troubleshooting both local and network related computer and printer issues
Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
Experience in desktop image deployment tools and/or WSUS
Experience working with and supporting mobile and IoT devices
Ability to analyze problems and develop effective solutions
Ability to multi-task, rearrange priorities and maintain focus and professionalism in a face-paced environment.
Ability to manage technical projects involving own work under minimal supervision
Demonstrates initiative in solving problems associated with projects and daily work
Excellent knowledge of business systems and procedures.
Good interpersonal, organizational and customer relation skills
Superior communications skills, both written and verbal.
Ability to lift 50 lbs.
Ability to stand for long periods of time
Ability to work outside of normal business hours and participate in 24x7 coverage
Ability to work in cooler data center environments
Must own/have permanent access to a vehicle
Attendance must be in accordance with college policy

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116920
Position Id: 9077531
Posted 17 days ago

Fitment

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Contact the job poster

Shoaib Iqbal

Recruiter @ SNtial Technologies, Inc.

View Profile

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Job Details

Skills

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Healthcare/Education

Summary

Job Title: Technical Support Analyst

Duration: 6 months Contract to Hire

Location: Chicago, IL (100% Onsite)

Job Description:

JOB DUTIES:

Provide phone, on-site and remote support to faculty, staff, and students. Performing up to Level 2 troubleshooting and problem analysis.
Monitor and proactively update support tickets
Provide support for all client-side hardware/software attached to ICO s infrastructure
Responsible for setups associated with new hires, relocations, and terminations
Responsible for maintaining computer and user accounts in Active Directory
Provision and troubleshoot Office 365 email accounts
Maintain general understanding of all current and future Group Policies
Create and maintain images for workstations using WDS
Provide support for VDI and virtual environment
Provide remote support to users using Citrix, VPN
Assists with testing of new releases of software, upgrades, and patches
Maintain accurate client-side asset inventory
Provide one-on-one training for ICO applications
Point of contact for mobile and IoT devices
Perform basic networking troubleshooting including switches
Works with team members to procure all necessary equipment to keep all information systems at ICO/IEI running
Responsible for maintenance of satellite TV services
Primary creator of ICO ID cards
Notify Network and Systems Administrator of potential HIPAA risks
Assist all other members of the department when called upon
Document all work and create/update internal system documentation
Develop procedures and training materials for co-workers pertaining to the support desk
Provide support for patch management and monthly maintenance window
Provide after-hours/non-workday support and participate in 24x7 support desk coverage rotations
Other duties as assigned

SPECIFIC JOB FUNCTIONS:

Provide technical support to all end-user devices, including mobile devices
Provide technical support for all general and line of business applications
Perform extensive problem analysis and remediation including user education where applicable
Gather all necessary information and perform triage when an issue needs to be escalated
Create and maintain staff and student ID cards
Configure and maintain image creation and management software for efficient deployment of new systems
Monitor and manage ticketing system
Participates as team member on small and/or large projects

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate s degree or higher in Information Systems or equivalent field of study
Multiple certifications may be substituted for degree experience at manager s discretion
3+ years experience with filling a position for a support desk in an education or healthcare environment
Must have and maintain a Microsoft Certified Professional (MCP) or A+ certification (or higher/equivalent). Bachelor s or higher degree experience may be substituted for certification.
Experience troubleshooting both local and network related computer and printer issues
Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
Experience in desktop image deployment tools and/or WSUS
Experience working with and supporting mobile and IoT devices
Ability to analyze problems and develop effective solutions
Ability to multi-task, rearrange priorities and maintain focus and professionalism in a face-paced environment.
Ability to manage technical projects involving own work under minimal supervision
Demonstrates initiative in solving problems associated with projects and daily work
Excellent knowledge of business systems and procedures.
Good interpersonal, organizational and customer relation skills
Superior communications skills, both written and verbal.
Ability to lift 50 lbs.
Ability to stand for long periods of time
Ability to work outside of normal business hours and participate in 24x7 coverage
Ability to work in cooler data center environments
Must own/have permanent access to a vehicle
Attendance must be in accordance with college policy

Dice Id: 10116920
Position Id: 9077531
Posted 17 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Shoaib Iqbal

Recruiter @ SNtial Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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