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IT Application Support Specialist

Remote • Posted 3 hours ago • Updated 3 hours ago

Full Time

Remote

USD 70,000.00 per year

Fitment

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Job Details

Skills

Performance Management
Project Management
Preventive Maintenance
Application Support
Computer Networking
High Availability
Technical Support
Provisioning
Mapping
Storage
DICOM
IT Service Management
Problem Management
Communication
Access Control
HIPAA
Security Awareness
User Guides
Workflow
Knowledge Base
End-user Training
Root Cause Analysis
Regulatory Compliance
Privacy
Auditing
Process Improvement
Information Systems
Management Information Systems

Summary

Full Time Position: Monday thru Friday (9AM - 6PM EST) With on call support.

Salary Range $70,000 - $80,000 Annually

Job Summary:

Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem. Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery.

Essential Functions:

Solid understanding of desktop technical support needs.
White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues
Ability to monitor interface queues and resolve common mapping/format issues with guidance
Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces
Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication
Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness)
Ability to create user guides, SOPs, and provide end-user training and go-live support
Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

Job Requirements:

Serve as the first/second-line doctor support contact; own incident triage, prioritization, and resolution within SLAs
Serve in an on call capacity for doctor support as needed
Support radiologists and technologists: viewer issues, hanging protocols, study reconciliation, and worklist problems
Perform routine configuration tasks (user/role updates)
Maintain knowledge base, SOPs, and runbooks; deliver user training and go-live floor support
Track capacity/performance symptoms and raise risks; assist in root-cause analysis and preventive actions
Ensure compliance with security and privacy policies; support audits and periodic access reviews
Identify and drive process improvements for reading doctors to enable improved outcomes

Education and Experience Requirements

5+ years in support roles
Bachelor's degree in Business, Information Systems MIS, or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184011
Position Id: 24e310124559cc14c85809ea75dabdf5
Posted 3 hours ago

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