Immediate need for a Field Service Technician I. This is a 03 months Contract-to-Hire opportunity with long-term potential and is located in Melbourne, FL(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID: 26-23991
Pay Range: $19 $22/hour upon conversion to full-time. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Location: Melbourne, FL 32901
- Work Arrangement: Field / Onsite
- Schedule: Monday Friday, 9:00 AM 6:00 PM (Overtime Required)
- On-Call: 24x7 rotation after training (approximately 60 days)
- Assignment Duration: 90-Day Contract-to-Hire
- Experience Level: 3 Years
- Travel Requirement: 0 100 miles per day within approximately a 25-mile service radius
- Interview Process: ASAP
- Field Support Platform: Fieldvision
- Provide onsite break/fix support for desktops, laptops, servers, and printers at customer locations
- Diagnose, troubleshoot, and repair hardware issues on supported devices
- Travel to customer locations to perform scheduled and emergency service calls
- Meet customer service expectations while adhering to service level agreements (SLAs)
- Install, maintain, and support desktop hardware, laptops, servers, and printers
- Accurately document completed service activities and technical work performed
- Utilize personal transportation, smartphone with hotspot capability, laptop (until company-issued equipment is available), and basic hand tools
- Participate in overtime assignments as business needs require
- Support weekend, evening, and staggered work schedules when necessary
- Participate in a 24x7 on-call rotation after completing the required training period
- Follow company procedures, safety guidelines, and quality standards while delivering onsite technical support
- Maintain professional communication with customers and internal support teams
Key Requirements and Technology Experience:
- Must have; 3 years of experience supporting desktops, laptops, and printers
- Strong PC hardware break/fix experience
- Large Format printer repair experience
- LaserJet printer repair experience
- Desktop, laptop, and printer troubleshooting and repair
- Strong customer service and communication skills
- Valid driver's license and reliable transportation
- Ability to travel up to 100 miles per day
- Ability to lift up to 50 lbs. and work on ladders or in crouched/kneeling positions
- Ability to work independently in a field environment
- 3 years of desktop, laptop, and printer support experience
- Strong PC hardware troubleshooting and repair skills
- Large Format printer repair experience
- LaserJet printer repair experience
- Excellent customer service and interpersonal skills
- Ability to work independently with minimal supervision
- Reliable transportation and valid driver's license
- Ability to travel throughout the assigned service territory
- Ability to lift up to 50 lbs. and perform physical field work
- Strong troubleshooting and problem-solving skills
- Server hardware support experience
- CompTIA A Certification
- OEM Printer Warranty Certifications
- OEM Laptop/Desktop Warranty Certifications
- Experience working in an on-call support environment
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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