Deskside Technician II - Bilingual Portuguese / English

Stefanini Group is looking for Bilingual Deskside Technician - Portuguese for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you!

Exploring the Job Role of a Bilingual Deskside Technician - Portuguese

Discover the key responsibilities and advantages of being a remote trilingual helpdesk technician proficient in English, and Portuguese.

Job Responsibilities:Providing technical support to customers in English, and Portuguese.Troubleshooting hardware and software issues.Accurately & thoroughly documenting customer interactions and solutions.Collaborating with team members to resolve complex problems via MS teams, Outlook, and VOIP.Ensuring customer satisfaction through effective communication.

Required Skills:Fluency in reading, writing, speaking, & understanding English, and Portuguese.Strong problem-solving and analytical skills.Excellent communication and interpersonal abilities over the phone, chat, & email.Proficiency in using helpdesk software and remote desktop tools such as Remote Desktop Connection, VPN's, MS Office 365, ETC.Ability to work independently and prioritize tasks effectively.

Advantages of the Role:Opportunity to utilize language skills on a daily basis.Exposure to diverse technical challenges and solutions.Remote work flexibility and work-life balance.Continuous learning and skill development in a dynamic environment.Contribution to customer satisfaction and loyalty.

What do you need to succeed?Bachelor's degree or equivalent work experience preferred. 3+ years of related experience.

Effective communication skills.Excellent customer service skills.Ability to work in a team environment as well as independently.Proven ability to remain flexible in a changing environment.deskside support (software)smart hands

break/fix on end user devicesKnowledgeable of the information being trained, and committed to stay current of any evolving technologies.

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