Description We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca.
Responsibilities:
- Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.
- Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.
- Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.
- Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.
- Support conference room and media technology, including AV equipment used for meetings and presentations.
- Handle user onboarding, device provisioning, account support, and general workstation readiness.
- Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.
- Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.
- AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.
- Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.
- Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.
- Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.
- Must be comfortable switching between platforms and managing last-minute presentation updates.
- No mixing board, sound engineering, or external camera experience is required.
- Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.
- For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.
Requirements - 5+ years of experience in desktop support, service desk, or related IT support roles.
- Demonstrated success supporting executive-level users in a detail-oriented office setting.
- Strong hands-on experience with Mac OS administration and troubleshooting.
- Experience support live events and meetings.
- Experience with Okta and other SAAS applications.
- Working knowledge of Jamf Pro for Apple device management.
- Experience supporting media, conferencing, or AV technologies in a corporate environment.
- Ability to balance technical problem-solving with exceptional customer service.
- Familiarity with core systems administration tasks and general endpoint management.
- Strong communication skills and the ability to work effectively in a fast-paced support environment.
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