Desktop Support

San Francisco, CA, US • Posted 30+ days ago • Updated 10 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Technical Support
  • Service Level
  • Computer Hardware
  • Laptop
  • Printers
  • Mobile Devices
  • Virtual Private Network
  • VoIP
  • Documentation
  • Information Technology
  • Remote Support
  • Microsoft Windows
  • Operating Systems
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft PowerPoint

Summary

Key Responsibilities:
  • Deskside and remote technical support for company users.
  • Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
  • Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
  • Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
  • Support software applications.
  • Set up and support new employee workstation.
  • Maintain accurate documentation of incidents, assets, and resolutions.

Qualifications:
  • Associate degree in Information Technology or an equivalent combination of education and experience.
  • 6+ years of desktop support experience
  • Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90615222
  • Position Id: 354d57d9298ab5be91d0c83d223afc9e
  • Posted 30+ days ago
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