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Computer Operator IV

SAIC

Oklahoma City, Oklahoma • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Senior Computer Engineer

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Remote or Trumbull, Connecticut • Today

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Remote • 4d ago

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Computer Systems Validation Engineer

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Computer Systems Architect

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Remote • 2d ago

Easy Apply

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Depends on Experience

Computer Systems Validation Expert

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Data Engineer IV

Farm Credit Financial Partners

Remote • 29d ago

Easy Apply

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SAIC

Job Details

Skills

Wireless Communication
Issue Resolution
Training
Customer Service
Web Portals
Decision-making
Process Improvement
Asset Management
Regulatory Compliance
LAN
Supervision
Team Leadership
Computer Operation
Computer Hardware
Operating Systems
ServiceNow
IT Service Management
Issue Tracking
Microsoft Outlook
Microsoft Excel
Workflow
Scheduling
Problem Solving
Communication
Mentorship
People Management
Organizational Skills
Attention To Detail
Management
Security Clearance
ITIL
Service Operations
Problem Management
Information Technology
Systems Engineering
FOCUS

Wireless Communication
Issue Resolution
Training
Customer Service
Web Portals
Decision-making
Process Improvement
Asset Management
Regulatory Compliance
LAN
Supervision
Team Leadership
Computer Operation
Computer Hardware
Operating Systems
ServiceNow
IT Service Management
Issue Tracking
Microsoft Outlook
Microsoft Excel
Workflow
Scheduling
Problem Solving
Communication
Mentorship
People Management
Organizational Skills
Attention To Detail
Management
Security Clearance
ITIL
Service Operations
Problem Management
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618024

Location: Oklahoma City, OK, US

Date Posted: 2026-10-15

Category: Information Technology

Subcategory: Computer Operator

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Computer Operator IV to lead a team supporting the operations of a large-scale computer system and multi-carrier wireless service portals at the Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, OK. The successful candidate will manage day-to-day operations, ensure production schedules are met, coordinate with Federal leads on issue resolution, and oversee effective use of system resources in support of ESC's NWP customers.

This role requires significant experience in computer operations, strong supervisory skills, and the ability to work independently under general direction while providing clear guidance and training to team members.

Manage a team providing operational support for a large-scale computer system or multi-server local area network.
Ensure production schedules are met and computer system resources are used effectively and efficiently.
Coordinate the resolution of production and operational issues with Federal leads, escalating as necessary.
Train and mentor team members, ensuring they can perform duties under general direction and adhere to established procedures and service levels.
Work effectively with customers and manage team performance to meet operational and customer service objectives.
Manage a team with a working knowledge of FirstNet, AT&T, T-Mobile, and Verizon online portal systems used to process customer requests.
Oversee the processing, tracking, and completion of customer requests submitted through these portals.
Train team members to possess an operational and functional understanding of ESC's NWP customers, including mission, priorities, and service expectations.
Serve as an escalation point for complex customer or portal-related issues.
Manage and create reports on the status of customer requests for NWP management, using designated tools and systems.
Provide regular operational status updates, metrics, and performance indicators (e.g., volumes, aging, turnaround times, and exceptions).
Support management decision-making by identifying trends, risks, and opportunities for process improvement.
Manage the FAA asset management system, ensuring asset records are accurate, complete, and current.
Coordinate with stakeholders to track the lifecycle of assets (e.g., assignment, changes, returns, and disposals).
Ensure compliance with applicable standards, policies, and security requirements related to asset and system management.

Qualifications

Required Education and Experience:

High school diploma or equivalent.
Minimum 7 years of experience in the operations of a large-scale computer system or a multi-server local area network.
At least 5 years in a supervisory or team lead role in IT/computer operations.
Demonstrated knowledge of hardware, software, and operating systems in an enterprise environment.
Working knowledge of ServiceNow (or similar IT service management/ticketing system).
Proficiency with basic computer applications including Microsoft Outlook, Excel, and Word.
Strong understanding of operational workflows, scheduling, monitoring, and incident/problem resolution.
Excellent oral and written communication skills, including the ability to communicate clearly with Federal leads, customers, and team members.
Work independently under general direction.
Train, mentor, and manage team members.
Build and maintain effective working relationships with customers and stakeholders.
Strong organizational skills, attention to detail, and ability to manage multiple concurrent tasks and priorities.
Must be able to obtain and maintain a Public Trust clearance as required by the customer.

Desired Experience:

Experience working with FirstNet, AT&T, T-Mobile, and Verizon portals in a production or operational support capacity.
Familiarity with ESC NWP and/or FAA environments, processes, or systems.
Experience with ITIL-aligned service operations, including incident, request, and problem management.
Prior experience supporting Federal customers in a contractor role.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618024
Posted 21 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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