Search Jobs | Dice.com

5 results (1 new)

Group by company

Help Desk Technician I - All Shifts

Love's Travel Stops & Country Stores

Oklahoma City, Oklahoma • Today

Full-time

Tier 2 Helpdesk Technician

Bowhead

Oklahoma City, Oklahoma • Today

Full-time

USD 28.85 per hour

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Field Technician I

INSPYR Solutions

Remote • 7d ago

Easy Apply

Contract, Third Party

$28 - $34

Help Desk Technician

General Dynamics

Oklahoma City, Oklahoma • Today

Full-time

USD 19.93 - 26.97 per hour

Job Details

Skills

Recruiting
Computer Operation
SLA
Help Desk
Change Management
Internet
Intranet
Management
Computer Science
CompTIA
A+
Operating Systems
Microsoft Windows
IOS Development
Microsoft Office
Computer Hardware
Soft Skills
Communication
FOCUS
Problem Solving
Conflict Resolution
Attention To Detail
Innovation
Energy
Wholesale

Summary

Req ID: 497130

*Applicants must be legally authorized to work in the United States. We do not provide sponsorship for employment visas now or in the future.*

Welcome to Love's! We are hiring for Tier I Help Desk Technicians - All Shifts to provide front-line support for the Love's Corporate and Field requests. The Help Desk Technician - Tier I's job is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.

*This role requires representatives to be present at our Memorial Road location regardless of the assigned shift. Love's Help Desk operates on-site 24 hours a day*

Job Functions:

Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests.
Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II's when potential trends in incidents arise.
Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution.
Assist in software releases and roll-outs according to Change Management best practices.
Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools.
Reinforce SLAs to manage end-user expectations.
Other duties assigned as needed.

Experience and Qualifications:

HS Diploma or equivalent required
College diploma or university degree in the field of computer science and/or three years equivalent work experience preferred
CompTIA A+ Certification Preferred
Knowledge of basic computer hardware and peripherals.
Experience with desktop operating systems, including Windows

Skills:

Hard Skills:
- Knowledge of both Windows OS and Apple iOS
- Familiarity with Microsoft Office
- Understanding of basic computer hardware and peripherals
Soft Skills:
- Exceptional written and oral communication skills
- Strong interpersonal skills with a focus on rapport-building
- Outstanding listening, questioning, and problem-solving abilities
- Keen attention to detail
- Ability to work effectively as a team player

Physical Demands:

Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 40 pounds.
Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components.
Requires normal range of hearing and vision

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX163242
Position Id: af74341998abe7e67b2c46e603001f07
Posted 22 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support Specialist

No location provided

•

Today

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer d

Full-time

Help Desk Technician

Oklahoma City, Oklahoma

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Skills: Audiovisual Equipment, Call Center, Help Desk Support, Teleconferencing Certifications: None Experience: 1 + years of related experience ship Required: No Job Description: HELP DESK TECHNICIAN I Transform technology into opportunity as a Help Desk Technician I with

Full-time

USD 19.93 - 26.97 per hour

IT Technical Specialist II

Gainesville, Texas

•

Today

Job details Domain Performance and Support Job field / Job profile IT - User support technician Job title IT Technical Specialist II Employment type Permanent Professional category Technician Part time / Full time Full-time Job description A glimpse at the job: HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a IT Technical Specialist II, you'l

Full-time

IT Support Technician

Oklahoma City, Oklahoma

•

Today

Under general supervision, schedules and coordinates maintenance of client computers, cable structure, inventory control, and telephone installation. This position is responsible for daily installation and maintenance of hardware, software, and peripherals for Legends Global technology functions. Essential Duties & Responsibilities Assist with inventory of all equipmentProvide Help Desk Support for Windows 10, Windows 11, and various programsProvide assistance with Office 365 user creation and

Full-time

Job Details

Skills

Recruiting
Computer Operation
SLA
Help Desk
Change Management
Internet
Intranet
Management
Computer Science
CompTIA
A+
Operating Systems
Microsoft Windows
IOS Development
Microsoft Office
Computer Hardware
Soft Skills
Communication
FOCUS
Problem Solving
Conflict Resolution
Attention To Detail
Innovation
Energy
Wholesale

Summary

Identify, diagnose, and resolve computer related issues for corporate and store employees, providing frontline service for all incoming requests.
Field necessary requests to the Support Center via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.
Evaluate documented resolutions and analyze trends for ways to prevent future problems; alerting Help Desk Tech II's when potential trends in incidents arise.
Record, track and document the Support Center request problem-solving process, including all successful and unsuccessful attempts made, actions taken, through to final resolution.
Assist in software releases and roll-outs according to Change Management best practices.
Troubleshoot issues utilizing the following tools; software updates, drivers, knowledge based documents, FAQ resources on the Internet/Intranet, and diagnostic tools.
Reinforce SLAs to manage end-user expectations.
Other duties assigned as needed.

Experience and Qualifications:

HS Diploma or equivalent required
College diploma or university degree in the field of computer science and/or three years equivalent work experience preferred
CompTIA A+ Certification Preferred
Knowledge of basic computer hardware and peripherals.
Experience with desktop operating systems, including Windows

Skills:

Hard Skills:
- Knowledge of both Windows OS and Apple iOS
- Familiarity with Microsoft Office
- Understanding of basic computer hardware and peripherals
Soft Skills:
- Exceptional written and oral communication skills
- Strong interpersonal skills with a focus on rapport-building
- Outstanding listening, questioning, and problem-solving abilities
- Keen attention to detail
- Ability to work effectively as a team player

Physical Demands:

Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 40 pounds.
Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components.
Requires normal range of hearing and vision

Dice Id: RTX163242
Position Id: af74341998abe7e67b2c46e603001f07
Posted 22 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support Specialist

No location provided

•

Today

Full-time

Help Desk Technician

Oklahoma City, Oklahoma

•

Today

Full-time

USD 19.93 - 26.97 per hour

IT Technical Specialist II

Gainesville, Texas

•

Today

Full-time

IT Support Technician

Oklahoma City, Oklahoma

•

Today

Full-time