IT Technical Specialist II

Job details

Domain

Performance and Support

Job field / Job profile

IT - User support technician

Job title

IT Technical Specialist II

Employment type

Permanent

Professional category

Technician

Part time / Full time

Full-time

Job description

A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a IT Technical Specialist II, you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:
Troubleshoots complex computer, peripheral, or related software and hardware issue.
Act as a subject matter expert in regards to personal computing, and IT process and guidelines.
Monitor Onboard/Off boarding and deployment delivery on time.
Manages the ticket queue ensure all tickets are assigned.
Works closely with Global Service Desk in solving issues.
Develops scripts and programs to improve IT services.
In charge of placing RTP for IT supplies and receiving
Oversees IT Inventory Tool ensure its data accuracy
Provide data information to project procurement forecast
Document detailed and accurate technical notes, regarding each user issue and steps taken to resolve it.
Act as a mentor for lessor skilled and junior technicians and technical interns.

What we offer:
Competitive salaries
Paid holidays
Recognition programs
Comprehensive benefits
Retirement (401K) plans with employer match
Professional development opportunities
Tuition assistance
Over 300 career paths across global sites

Highlights from our facility:
Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together.

Candidate skills & requirements

At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.
A Bachelor's Degree in Information Technology or similar technical field required OR
An Associate's Degree in Information Technology or similar technical field plus 3 years of related IT experience is required
OR
A minimum of 6 years IT experience in lieu of degree is required.
Plus Qualification
CompTIA A+ Certification
CompTIA Network+ Certification
In addition to the education requirement, a minimum of 3 years of experience providing technical and customer support is required.
Proficiency with Microsoft Word and Excel
Experience in creating deployment images and creating deployment scripts (VB scripts; PowerShell)
Remote support experience desired
VPN troubleshooting desired
High level of knowledge with Windows 10 OS and MS product line, PC hardware, Desktop and mobile phones
Knowledgeable in supporting a wide range of Dell, Samsung, Microsoft products
Understand and apply best practices for building, deploying and securing in a 2,000 - 3,000 node environment
Skills requirements
Travel requirements
(limit requirements to around 5 essential requirements for posting; full requirements to be sent in job description prior to interview)

Across all team members, we are looking for the following attributes:
Innovative & Curious
Collaborative & Inclusive
Committed to Safety
Trustworthy
Results Focused
Driven to Excellence
Powered by Teamwork

This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email or call . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Visa sponsorship is not available for this position
Relocation assistance is not offered for this position.

Annual salary

based on experience

Job location

Job location

North America, United States, Texas

City (-ies)

Gainesville

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

No