Job DescriptionAs part member of the End User Computing organization (EUC), this role is responsible for designs, implements, and maintains robust, scalable, and efficient infrastructure deployments, ensuring adherence to technical standards, proactive issue resolution, and seamless integration with strategic objectives, while providing comprehensive documentation and expert problem-solving throughout the project lifecycle. The scope of work within the Unified Workspace organization includes and not limited to Virtual Desktop, macOS, Mobile supporting a 24x7 Operations.
Responsibilities- Designs the configuration and implementation of infrastructure deployments, ensuring adherence to predefined technical requirements and standards
- Develops and maintains comprehensive technical design and implementation documentation, ensuring detailed records facilitate seamless infrastructure project execution
- Supports platform infrastructure availability and performance, proactively identifying and resolving issues or anomalies to maintain optimal operational efficiency
- Conducts Vulnerability remediations to maintain a healthy IRIS score
- Conducts in-depth analysis of current state systems to gather detailed requirements and identify potential improvements in infrastructure design and deployment processes
- Integrates infrastructure components, ensuring they meet advanced robustness, scalability, and efficiency criteria, and aligning with strategic objectives
- Conducts test planning and execution activities, validating infrastructure solutions to ensure they meet both business and technical requirements
- Resolves technical issues encountered during the project lifecycle, providing expert problem-solving and escalating critical issues when necessary
- Coordinates with project teams to ensure infrastructure components are prepared for production, ensuring readiness and compliance with established standards and protocols.
QualificationsWork Experience:- Experience in infrastructure engineering, technology support, and/or comparable experience
- Experience in different programming languages, DevOps tools such as Ansible, Puppet, Terraform, Python, Shell scripting and PowerShell, and their applications in infrastructure
- Experience in infrastructure components such as servers, storage, networking, and virtualization technologies
- Experience in network protocols and their job in infrastructure management
- Experience in networking fundamentals
- Experience in databases such as DB2, SQL Server, Oracle, MySQL
- Experience in tools used in planning, analyzing, crafting, building, testing, configuring, and maintaining applications
- Experience in cloud platforms (e.g., AWS, Azure, Google Cloud)
- Experience in monitoring technologies such as Prometheus, ElasticSearch or Grafana
- Experience validating AI-generated operational outputs and incorporating AI-enabled practices into infrastructure workflows, including AI-assisted operational recommendations requiring human review and approval
Required Skills/Qualifications:- Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
- Knowledge of application infrastructure and standards
- Knowledge of storage management (e.g., SAN, NAS) design and support
- Knowledge of middleware technologies like WebSphere, Apache, Weblogic, Tomcat, IIS and JBoss
- Knowledge of software defined networking, automation, and orchestration and their applications
- Knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Best in Class Development, Waterfall, etc.)
- Knowledge of scripting and automation skills (e.g., PowerShell, Bash, Python)
- Knowledge of DevOps practices and tools (e.g., continuous integration/continuous deployment pipelines, Docker, Kubernetes)
- Knowledge of cloud technologies
- Knowledge of Windows
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
